ALEXANDER JONES
Miamisburg,OH
Summary
.Became parts expert certified (Auto Zone).
.Assisted in curating a million dollar program as a commercial specialist; the commercial sales manager’s assistant (Auto Zone).
Overview
6
6
years of professional experience
Work History
Commercial Sales Manager
AUTOZONE
Dayton, OH
08.2021 - Current
- Utilized effective communication skills to interact with clients and build trust-based relationships (EX. relaying accurate part availability and E.T.A’s to shops/technicians).
- Successfully developed and implemented strategies to increase sales and market share (EX. Offer shops/technicians bulk deals on commodity items like: oil filters, oil, and antifreeze to increase market share).
- Proficient ability to analyze data to recognize current and future sales/market trends (EX. Reviewing B.A.R reports to identify trends, and their significance, in online ordering vs over the phone or in person).
- Analyzed current market conditions to identify opportunities for growth and expansion into new areas (EX. Becoming familiar with what type of vehicles are popular/common amongst buyers/sellers, as-well-as specific trends, in an area to gauge opportunities and growth).
- Fostered a culture of collaboration between departments within the organization to maximize efficiency (EX. Utilizing “DIY” staff to help on the commercial side of the business when need be and vice versa under a “1 Team” umbrella).
- Cultivated relationships with industry influencers resulting in increased visibility for the company's products (EX. Donating items to local fundraisers/charities to use as riffle/giveaway items w/ the company’s branding on them and the fundraiser/charity recognizing the company for the donation).
- Adept at developing pricing models that maximize profits while meeting customer needs (EX. Effectively marking up parts/product from outside vendors that would be otherwise difficult for the shop/technician to find. The customer gets much needed parts/product and the company makes profit off an outside buy).
- Effectively route and communicate orders/task to drivers to efficiently get parts/product to shops/technicians (EX. Thoroughly relay a multi stop route to a driver based on: time(s) orders were placed, the nature of the job, availability, and staffing).
Spot Welder
Direct Products
Dayton, OH
08.2020 - 08.2021
- Operated spot welding machines to weld material for later assembly by the fabrication team (EX. Spot welded bulk cold-rolled and stainless steel caps with handles for the fabrication team to assembly filler necks).
- Interpreted blueprints and technical drawings to ensure precise fabrication of parts (EX. Used blueprints to ensure spot welds were in the correct places to ensure the pieces were assembled correctly).
- Conducted quality inspections on welds to maintain high production standards (EX. Regularly brought test pieces to my foreman to ensure quality as-well-as performed nugget test to ensure quality welds).
- Collaborated with production team to streamline workflows and reduce downtime (EX. Reviewed work orders, inventory and staff to efficiently direct time and energy to specific stages like: pressing material, forming parts, stamping material, spot welding, and/or fabrication).
- Ensured all safety protocols and procedures were met daily (EX. Ensured safety restraints were used when using press machines and goggles were worn when spot welding to ensure no bodily harm and protocol followed according to OSHA standards).
Store Manager
SUBWAY
Miamisburg, OH
11.2019 - 08.2020
- Provided effective leadership and motivation to team members to increase productivity and efficiency within the store (EX. Patiently training a new-hire to make sandwiches at a standard while nurturing their shortcomings to prevent being discouraged and boost morale).
- Solved problems and resolved conflicts for team members and customers (EX. Customer stated teenagers were obstructing access to certain parts of the store for makeshift bowling. Used effective communication to make them understand they can have fun at work during dead, task less periods w/o negativity effecting the customer’s experience).
- Oversaw day-to-day store operations to foster efficient and profitable operations (EX. Regularly checked expiration/previous order dates on food/product and ordered accordingly to ensure minimal food waste/profit loss).
- Mentored new employees on store policies and procedures while providing guidance and support in their roles (EX. Taking 1-2 weeks to personally train new hires to make sure they knew the work standard(s), expectations, policies and procedures) as I needed them to).
- Created weekly work schedules to meet staffing needs while controlling labor costs (EX. Kept a book w/ any and all employee request for time off and consistent, baseline availability to curtail the schedule to best staff needs while scheduling to projection).
- Stocked and organized products in storage spaces and retail shelves (EX. Keeping chip racks neatly stocked and beverage boxes readily hooked up for customer use).
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction (EX. Regularly asked for feedback from frequent customers to ensure consistency in customer service levels as-well-as new customers for tips and ideas).
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements (EX. Regularly monitored food temperature(s) for safe food handling, cooperated with the fire department on safety inspections, and communicated expectations/procedures w/ the owner and district manager).
- Implemented loss prevention strategies, alleviating shrink (EX. Reviewed weekly reports on sales dollars vs units sold to detect trends in loss/gain on specific items to catch theft and/or avoidable shrink).
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue (EX. Reviewed B.A.R reports to identify shrink, waste, and opportunities for growth with specific, tested product).
Education
No Degree - Psychology
West Virginia University
Morgantown, WVHigh School Diploma - International Baccalaureate
Central High School
Capitol Heights, MD05.2014
Skills
- Customer service in different areas of business
- Excellent written and verbal communication
- Experience in training and mentoring
- Problem solving nature and solution oriented
- Dispatching
- Some Spanish (verbal)
- Some hands-on automotive experience (working on vehicles for myself, friends, and family)
- Proficiency with computers and associated programs like: Microsoft doc, word, and excel
- Excellent ability to outsource product (mainly in an automotive sense so far)
Timeline
Commercial Sales Manager
AUTOZONE
08.2021 - Current
Spot Welder
Direct Products
08.2020 - 08.2021
Store Manager
SUBWAY
11.2019 - 08.2020
No Degree - Psychology
West Virginia University
High School Diploma - International Baccalaureate
Central High School