Alexander Kimp
Stone Mountain,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, financial and business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Annuity Customer Service Representative
NTT Data
10.2024 - Current
- Provided exceptional customer service to clients regarding annuity accounts and policy inquiries.
- Resolved complex customer issues by utilizing company systems and tools effectively.
- Educated clients on product features, benefits, and processes to enhance understanding.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
Business Customer Service Representative
William Sonoma
05.2021 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Insurance Customer Service Representative
Everise
08.2022 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
Benefits Administrator
Activus Connect
08.2023 - 10.2025
- Administered employee benefits program ensuring compliance with company policies and regulations.
- Streamlined benefits enrollment processes enhancing user experience for employees.
- Coordinated communication between employees and insurance providers to resolve inquiries efficiently.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
Janitor
Jantize America
04.2019 - 01.2021
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Handled equipment, chemicals and materials properly and with caution.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
QA TECH/Production Worker
Home Chef
05.2007 - 08.2020
- Monitored production process and securely packed products ready for shipment ensuring proper delivery of goods.
- Reviewed production records for accuracy and compliance.
- Accepted or rejected product samples after full quality inspection.
- Monitored operations output and associated production standards.
Security Guard
Dupree Security Group
02.2019 - 07.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Documented concerns and verbally communicated and followed up to ensure resolution.
- Maintained records and completed daily reports of all security actions performed during shift.
Education
High School Diploma -
Redan High School
Stone Mountain, GeorgiaSkills
- Upselling Products and Services
- Customer Retention Strategies
- Salesforce Experience
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Account Management
- Call center experience
Timeline
Annuity Customer Service Representative
NTT Data
10.2024 - Current
Benefits Administrator
Activus Connect
08.2023 - 10.2025
Senior Insurance Customer Service Representative
Everise
08.2022 - Current
Business Customer Service Representative
William Sonoma
05.2021 - 08.2023
Janitor
Jantize America
04.2019 - 01.2021
Security Guard
Dupree Security Group
02.2019 - 07.2020
QA TECH/Production Worker
Home Chef
05.2007 - 08.2020
High School Diploma -
Redan High School