Alexander Kitka
Newport,MI
Summary
I have a strong background in customer service but I have always gravitated towards the technical aspects of the positions I’ve held. I have a passion for learning about technology and how to fix it. I have recently completed a DevOps Engineer certificate and love working on programming tutorials in my free time.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Verizon by Wireless Zone
Flat Rock, Michigan
06.2025 - Current
- Collaborated with sales team to exceed group targets through strategic coordination.
- Supported store sales goals by applying product knowledge and optimizing merchandising strategies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Updated customer records in CRM systems and sales files.
- Troubleshot mobile device issues and implemented effective solutions to enhance customer satisfaction.
- Demonstrated how to use various features on a range of mobile phones.
- Recovered lost data from malfunctioning mobile phones.
- Ensured store computers and iPads were consistently updated with the latest corporate software.
Client Communication Specialist
Rocket Mortgage
Detroit, Michigan
11.2020 - 03.2025
- Facilitated access to HELOC funds for high-profile clients, enhancing their financial options.
- Addressed client inquiries regarding payment status and account updates, improving client understanding and trust.
- Applied de-escalation techniques to resolve client concerns, contributing to high levels of satisfaction.
- Supported clients with partial lien releases, successor-in-interest requests, and other title transfer needs.
- Troubleshot online account issues for clients, utilizing ticketing software to ensure timely escalations and follow-ups, enhancing client experience.
- Tested new proprietary servicing tools and provided feedback to development team, contributing to improved support for client facing representatives.
- Provided remote desktop support for clients.
- Resolved borrower questions through phone, email, and secure messaging channels.
Sales Manager
Boost Mobile by Orbit Express
Monroe, Michigan
01.2014 - 11.2020
- Supported sales planning by setting goals and building strategies that aligned team activity with revenue targets.
- Assisted with hiring process and created training materials for effective new employee onboarding.
- Provided employee coaching and helped resolve workplace conflicts.
- Supported store migration to point-of-sale system and kept system operations running.
- Assisted accountant with deposit reconciliation and tracked commission payments across five stores.
- Helped configure and maintain store security cameras for remote access by other store managers and owners.
- Assisted with store network setup using static IPs for secure access to SaaS tools for payments and CRM.
- Provided mobile device support for customers.
- Helped maintain security compliance with our computer systems and completed quarterly security checks.
Sous Chef
Truly Gourmet
Flat Rock, Michigan
02.2007 - 12.2013
- Trained kitchen staff on event schedules, special client requests, and best practices to enhance service quality.
- Supervised catering staff during set up, service, and breakdown at events.
- Supported dinner service and kitchen operations during event coordination.
- Assisted in setup of hall for weddings and corporate parties, ensuring a seamless event experience.
- Prepared foods from recipes and special client instructions.
- Followed food safety, sanitation, and temperature control procedures.
- Monitored food temperatures during events to meet health department rules.
- Completed routine maintenance checks on kitchen equipment, including ovens, stoves, and grills.
- Developed client relationships to strengthen satisfaction and loyalty for catering services.
Education
DevOps Engineer Certificate -
Louisiana State University Online
12-2024
Associates - Visual Communications
ITT Technical Institute
Canton, MI06-2011
Skills
- Proficiency in Microsoft Office
- CRM Tools and Data Entry
- Ticketing software
- Remote desktop services and support
- Linux Troubleshooting
- Windows Troubleshooting
- Mobile Device Troubleshooting
- DevOps Concepts and Practices
- AWS and Azure Cloud Services
- Customer Support
- De-Escalation Techniques
- Database Software
Timeline
Sales Consultant
Verizon by Wireless Zone
06.2025 - Current
Client Communication Specialist
Rocket Mortgage
11.2020 - 03.2025
Sales Manager
Boost Mobile by Orbit Express
01.2014 - 11.2020
Sous Chef
Truly Gourmet
02.2007 - 12.2013
DevOps Engineer Certificate -
Louisiana State University Online
Associates - Visual Communications
ITT Technical Institute