Alexander Koschuk
Grand Island,NY
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
9
9
years of professional experience
Work History
Service Advisor
Maguire Dodge Car Dealership
Grand Island, New York
05.2024 - 09.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Service Advisor
West Herr Automotive
Lockport, New York
09.2021 - 05.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
Northtown Automotive
Amherst, New York
04.2015 - 09.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Education
Bachelor of Science - Nursing
Dyouville
Buffalo, NY05-1995
Skills
- Service Recommendations
- CRM Software
- Customer Service
- Customer Retention
- Price Quoting
- Bill preparation
- Documentation And Reporting
- Cost Estimation
- Service Estimates
Timeline
Service Advisor
Maguire Dodge Car Dealership
05.2024 - 09.2024
Service Advisor
West Herr Automotive
09.2021 - 05.2024
Service Advisor
Northtown Automotive
04.2015 - 09.2021
Bachelor of Science - Nursing
Dyouville