Alexander Kudlo
Davenport,FL
Summary
Insurance claims professional with hands-on experience in auto claims handling, investigations, coverage review, and customer service. Handles high-volume claim files, maintains accurate records, and coordinates with legal, medical, and internal teams to support timely resolutions while meeting quality, compliance, and customer satisfaction goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Claims Assistant
Walt Disney World Company
Kissimmee, Florida
08.2026 - Current
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Reviewed claims records and procedures to approve coverage decisions.
- Managed claims intake for Walt Disney World guest and cast member cases.
- Supported claims investigations to confirm compensability and coverage.
- Communicated with insureds or agents to collect information and provide timely account status updates.
- Coordinated correspondence with adjusters, guests, and internal departments to streamline claims communication.
- Organized claims data using spreadsheets and databases to enhance accessibility for processing.
- Entered claim data into case management systems and maintained organized records.
- Tracked claim status and routed documents to appropriate claims personnel.
- Prepared letters, forms, and reports for Walt Disney World claims processing.
- Responded to claimant inquiries with clear updates and professional service.
- Assisted in investigations by collecting relevant incident details. by gathering incident details and policy information.
Guest Services Dispatcher
Walt Disney World Resort
Orlando, FL
09.2024 - 08.2026
- Managed high-volume guest interactions, providing timely and effective solutions to enhance guest satisfaction.
- Investigated and resolved service-related concerns, utilizing critical thinking and problem-solving skills to minimize guest dissatisfaction.
- Collaborated with multiple departments to streamline issue resolution, resulting in improved customer outcomes.
- Maintain accurate records and documentation of guest interactions and resolutions.
Auto Claims Adjuster 2
Liberty Mutual
Lake Mary, FL
03.2023 - 09.2024
- Managed a high-volume caseload of auto insurance claims from initial investigation to final resolution, ensuring prompt and fair settlements for policyholders.
- Conducted detailed investigations by reviewing statements, police reports, photographs, and supporting documentation to determine liability.
- Evaluated coverage and claim validity while ensuring compliance with company policies and state regulations.
- Collaborated with legal counsel, medical providers, repair facilities, and policyholders to resolve complex claims.
- Maintained accurate claim documentation and detailed file records throughout the claim lifecycle, supporting effective audits and compliance with industry standards.
- Consistently met or exceeded performance metrics for claim cycle time, quality, accuracy, and customer satisfaction.
- Earned multiple company awards for outstanding claims handling and exemplary customer service, reflecting commitment to client satisfaction and operational excellence.
Ticket Guest Services Escalations
Walt Disney World Company
Orlando, FL
01.2022 - 03.2023
- Managed escalated customer concerns and complex service recovery situations to restore customer trust.
- Led cross-departmental resolution efforts while ensuring compliance with service standards.
- Implemented process improvements that streamlined operations and increased customer satisfaction.
- Supported leadership initiatives focused on performance and service excellence.
Guest Communications Center
Walt Disney World Company
Lake Buena Vista, FL
01.2021 - 01.2022
- Assisted guests with reservations and accommodations, resolving issues to enhance overall guest experience.
- Coordinated responses with operational departments and emergency services to address guest needs effectively.
- Managed inbound communications, escalating customer service issues to ensure timely resolution.
- Maintained professionalism and accuracy in a fast-paced environment.
Full-Time Coordinator & Merchandise Host
Walt Disney Parks and Resorts
Anaheim, CA
03.2016 - 01.2021
- Supervised daily team operations and led employee training initiatives to improve team effectiveness.
- Trained and coached team members on operational procedures and customer service standards to enhance service quality.
- Facilitated learning programs and supported employee development.
- Assisted leadership in maintaining performance goals and operational compliance.
- Supported daily business operations, managed inventory, and reported sales to ensure smooth operational flow.
- Received recognition for demonstrating strong leadership and teamwork skills in customer service roles.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL08-2027
Skills
- Claims investigation
- Liability Determination
- Claims documentation
- Regulatory Compliance
- Policy Interpretation
- Risk Assessment & Analysis
- Process Improvement
- Microsoft Excel
- Office Productivity Tools
- Data entry
- Cross-Functional Collaboration
- Performance management
- Problem solving
- Customer service
- Conflict resolution
- Claim investigation
Certification
Florida 6-20 All Lines Adjuster License (Previously Held), Diversity, Equity, and Inclusion in the Workplace – Florida Atlantic University, Leadership Skills in the Workplace – Florida Atlantic University
Accomplishments
- Liberty Mutual
- Customer Service Excellence Award (July 2023)
- Customer Service Excellence Award (September 2023)
- Customer Service Excellence Award (February 2024)
- Customer Service Excellence Award (May 2024)
- Adjuster of the Month (June 2023)
- Adjuster of the Month (December 2023)
- Subrogation Superstar (August 2023)
- Subrogation Superstar (November 2023)
- Disney
- Participant, Leadership Mentorship Program (2022)
- Star Gala Performance Recipient (Q4 2017)
- Star Gala Performance Recipient (Q2 2018)
- Star Gala Performance Recipient (Q4 2018)
- Star Gala Performance Recipient (Q1 2019)
Timeline
Claims Assistant
Walt Disney World Company
08.2026 - Current
Guest Services Dispatcher
Walt Disney World Resort
09.2024 - 08.2026
Auto Claims Adjuster 2
Liberty Mutual
03.2023 - 09.2024
Ticket Guest Services Escalations
Walt Disney World Company
01.2022 - 03.2023
Guest Communications Center
Walt Disney World Company
01.2021 - 01.2022
Full-Time Coordinator & Merchandise Host
Walt Disney Parks and Resorts
03.2016 - 01.2021
Associate of Science - Business Administration And Management
Valencia College