Alexander Lopez
McFarland,CA
Summary
Adaptable worker dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites
04.2023 - Current
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled credit/debit card transactions daily.
Front Desk Receptionist (Externship)
Wasco Inn
02.2022 - 04.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Associates Degree - Business Office Administration
San Joaquin Valley College
Delano, CA04.2022
High School Diploma -
Citrus High School
Porterville, CA06.2021
Skills
- Calendar Management
- Verbal and Written Communication
- Multi-Line Phone Systems
- Customer Service
- Multitasking and Prioritization
- Microsoft Office
- Data Entry and Database Software
- Computer Proficiency
- Cash Transactions
- Appointment Confirmation
- Solid written and verbal communication
- Schedule Management
Accomplishments
- Employee of the month of January
La Quinta Inn & Suites | Bakersfield, CA | January 2024
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
La Quinta Inn & Suites
04.2023 - Current
Front Desk Receptionist (Externship)
Wasco Inn
02.2022 - 04.2022
Associates Degree - Business Office Administration
San Joaquin Valley College
High School Diploma -
Citrus High School