Alexander Madrid
Temple Hills,MD
Summary
Adept at elevating guest experiences, I leveraged exceptional customer service and multitasking abilities at Rosa Mexicano to manage multiple tables efficiently, ensuring prompt service and cultivating loyal customer relationships. Skilled in cash handling and maintaining cleanliness standards, my professional demeanor contributed to a significant improvement in guest satisfaction and operational workflow.
Overview
18
18
years of professional experience
Work History
Server
Rosa Mexicano
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Guapo's Restaurant
08.2015 - 07.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Guapo's Restaurant
03.2007 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Arlington Mill High School
Arlington11.2002
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Cleanliness standards
Professional Appearance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Rosa Mexicano
09.2023 - Current
Server
Guapo's Restaurant
08.2015 - 07.2023
Server
Guapo's Restaurant
03.2007 - 08.2015
High School Diploma -
Arlington Mill High School
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