Alexander Maldonado
The Bronx,NY
Summary
Friendly and dedicated Customer Service Representative with a passion for creating positive shopping experiences. Skilled in providing warm, helpful support to ensure every customer feels valued and appreciated. Experienced in handling transactions, resolving inquiries efficiently, and fostering a welcoming environment that keeps customers coming back. Committed to delivering exceptional service that enhances customer satisfaction and builds lasting relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Chirping Chicken
07.2023 - 08.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Volunteer Tutor
P.S. 030 Hernandez/Hughes
03.2022 - 06.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
High School Diploma -
06-2025
Skills
- Customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Customer complaint resolution
- Patience and composure
- Reliability and punctuality
- Quality assurance
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Cashier - Chirping Chicken
07.2023 - 08.2024
Volunteer Tutor - P.S. 030 Hernandez/Hughes
03.2022 - 06.2024
Columbia Secondary School - High School Diploma,