Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ALEXANDER MANSOUR

TAMPA

Summary

Detail-oriented professional with extensive experience in customer service roles. Proficient in guest reception, phone management, payment processing, and scheduling. Recognized for exceptional organizational skills and effective communication in high-pressure environments. Demonstrates strong multitasking and problem-solving abilities to enhance daily operations and guest satisfaction.

Overview

2
2
years of professional experience

Work History

Associate

Panera Bread
Tampa
08.2024 - Current
  • Opened the store daily at 5 AM, ensuring all areas were prepared for smooth operations.
  • Delivered exceptional customer service by assisting guests, resolving complaints, and ensuring satisfaction.
  • Handled multiple tasks simultaneously, including cashiering, order preparation, and customer interactions.
  • Helped train new hires on customer service, company policies, and standard procedures.

Tech Support Intern

Volunteer Work
Tampa
05.2025 - 07.2025
  • Assisted staff with day-to-day account and computer needs.
  • Communicated with non-technical staff to resolve issues in a clear and professional manner.
  • Built strong problem-solving and customer communication skills by supporting users in a service-oriented role.

Manager

Little Greeks
Land O' Lakes
09.2023 - 07.2024
  • Provided excellent customer service by welcoming guests, taking orders, and addressing special requests.
  • Managed POS transactions, cash handling, and ensured accuracy in orders and payments.
  • Maintained a clean and organized dining environment to create a welcoming atmosphere.
  • Assisted with phone orders and coordinated with kitchen staff to ensure efficiency and guest satisfaction.

Education

High School Diploma -

Wharton High School
Tampa, Florida
05-2024

Associate of Arts - Cyber Security

Hillsborough Community College
Tampa, FL

Skills

  • Customer service
  • Cash handling
  • Order preparation
  • Technical support
  • Staff training
  • Communication skills
  • Time management
  • Customer engagement
  • Conflict resolution

Languages

Arabic
Native/ Bilingual

References

References available upon request.

Timeline

Tech Support Intern

Volunteer Work
05.2025 - 07.2025

Associate

Panera Bread
08.2024 - Current

Manager

Little Greeks
09.2023 - 07.2024

High School Diploma -

Wharton High School

Associate of Arts - Cyber Security

Hillsborough Community College

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