Alexander Martin
Simi Valley,California
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Loan Servicing Associate
UpGrade Inc
07.2021 - 12.2022
- Loan Servicing
- Reduced delinquencies with proactive borrower communication and tailored payment plans.
- Conducted regular audits of loan files to ensure compliance with internal quality control standards and regulatory requirements.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Ensured accurate reporting of performance metrics to management, allowing for informed decision-making related to portfolio management strategies.
Environmental Technician
Dignity Health Medical
01.2018 - 06.2021
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
General Education -
Oxnard College
Oxnard, California 03.2017 - 1 2019
General Education - General Studies
Ventura College
Ventura, California 03.2017 - 1 2019
Skills
Customer Service
Timeline
Customer Service Representative
Home Depot
02.2022 - Current
Loan Servicing Associate
UpGrade Inc
07.2021 - 12.2022
Environmental Technician
Dignity Health Medical
01.2018 - 06.2021
General Education -
Oxnard College
03.2017 - 1 2019
General Education - General Studies
Ventura College
03.2017 - 1 2019