Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexander Martinez

Albuquerque,NM

Summary

Proven leader in the hospitality sector, excelling in customer service and revenue growth at Oniells Irish Pub. Expert in liquor, beer, and wine, with a knack for fostering team unity and enhancing guest experiences. Achieved sales targets through innovative strategies, demonstrating exceptional multitasking and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender/server

Ex Novo Brewing
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bar Team Leader

Oniells Irish Pub
02.2011 - 10.2024
  • Collaborated with management to develop strategies for driving revenue growth and enhancing the overall guest experience.
  • Coordinated private events at the venue by working closely with clients to create tailored experiences that met their specific needs.
  • Developed staff skills through comprehensive training programs and ongoing mentorship.
  • Fostered strong relationships with regular patrons, creating a welcoming atmosphere that encouraged loyalty and repeat business.
  • Consistently met or exceeded sales targets through proactive upselling efforts and superior product knowledge.
  • Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
  • Evaluated employee performance regularly, identifying areas for improvement and providing targeted feedback to drive their professional growth.
  • Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
  • Streamlined bar operations by implementing effective inventory management systems.
  • Assisted in menu development, offering creative input on seasonal cocktail offerings that aligned with our brand identity.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Education

Associate Degree In Nursing - Nursing

Central New Mexico Community College
Albuquerque, NM
05.2017

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise

Certification

Cicerone Server Certified

Timeline

Bartender/server

Ex Novo Brewing
07.2024 - Current

Bar Team Leader

Oniells Irish Pub
02.2011 - 10.2024

Associate Degree In Nursing - Nursing

Central New Mexico Community College

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Alexander Martinez