Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Mateski

Tamarac

Summary

Dynamic and results-oriented professional with proven expertise in customer service and complaint handling, honed at JT Cuts. Excelled in critical thinking and data entry, significantly enhancing customer loyalty and operational efficiency. Demonstrated ability to manage high-stress situations and resolve conflicts, ensuring positive outcomes for customers and the company.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Costumer Service Representative

JT Cuts
10.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Concession Cashier

Guiseppe's
01.2023 - 12.2024
  • Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
  • Provided valuable input on menus based on observed trends among customers'' preferences.
  • Implemented effective crowd control measures during busy events to maintain an orderly queue system for customers waiting in line at the concession stand.
  • Maintained a clean and organized concession area, ensuring a positive customer experience.

Education

High School Diploma -

Calvary Christian Academy
Fort Lauderdale, Fl
07-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Complaint handling
  • Payment processing
  • Follow-up skills

Timeline

Costumer Service Representative

JT Cuts
10.2023 - 01.2025

Concession Cashier

Guiseppe's
01.2023 - 12.2024

High School Diploma -

Calvary Christian Academy
Alexander Mateski