Alexander Mena
San Jose,CA
Summary
Personable Medical Assistant/Host bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of both medical and administrative processes and procedures to streamline smooth client processing. Compassionate and respectful individual recognized for delivering quality healthcare, excellent customer service, and being a reliable employee.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Host
Crossover Health
Mountain View, California
12.2021 - Current
- Assist physicians with patient care by taking vital signs, patient histories and performing venipuncture draws for physical examinations.
- Provide assistance to providers in performing minor procedures such a suture removals and pap smear exams
- Perform EKGs per provider order
- Prepare laboratory specimens for analysis and organize lab results for review by physician.
- Answer phones, scheduled appointments and manage patient flow while greeting visitors in a professional manner.
- Order medical supplies, maintain inventory logs and restock exam rooms when needed.
- Check patient insurance verification as well as update co-pays for appointments
- Verified identification and credit card information of guests prior to check-in.
- Perform closing host duties end of day; close down exam rooms, lock doors, ensure patient showroom is presentable
Guest Services Associate
Target
San Jose, California
09.2016 - 10.2019
- Greeted guests in a friendly and professional manner.
- Handled incoming calls from customers inquiring about product availability and costs.
- Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
- Resolved escalated customer service issues in a timely manner.
- Provided guidance and assistance to new guest service employees during onboarding process.
- Identified opportunities for providing additional services or products to guests based on their needs.
Education
CAAHEP - Medical Assistant
Carrington College
San Jose, California10-2019
High School Diploma -
Piedmont Hills High School
San Jose, CA05-2017
Skills
- Cross-Functional Teamwork
- Customer Service
- Adaptability and Flexibility
- Patient-focused care
- Indirect Patient Care
- Policy Enforcement
Timeline
Medical Assistant/Host
Crossover Health
12.2021 - Current
Guest Services Associate
Target
09.2016 - 10.2019
CAAHEP - Medical Assistant
Carrington College
High School Diploma -
Piedmont Hills High School