MERCEDES LITTLES
Washington Orthopaedic Center
Washington,DC
1
Certification
5
years of professional experience
Dedicated Healthcare Professional experienced in primary and specialty care, cardiology, and healthcare administration. Delivered exceptional patient care through effective communication, clinical documentation, and efficient management of medical records and administrative tasks. Focused on enhancing patient experiences and supporting healthcare teams in dynamic environments.
Work History
Float Medical Assistant
1 Year 4 Months- Delivered adaptable clinical and administrative support within OB/GYN workflows to enhance patient experience.
- Adjusted to evolving patient-care needs and provider preferences while ensuring continuity of patient-centered service.
- Facilitated documentation, patient communication, care coordination, and streamlined daily clinic operations.
- Collected patient vitals, histories, and medication information for provider review.
- Prepared exam rooms with necessary supplies, sterilized instruments, and maintained cleanliness standards.
- Recorded vital signs, medical histories, and chief complaints accurately before provider assessments.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Reinforced compliance with infection control protocols and maintained sterile conditions throughout clinical tasks.
- Enhanced patient satisfaction through timely and compassionate care, assisting in various orthopedic procedures.
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments or surgeries.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
Medical Assistant Primary Care
1 Year- Delivered patient-facing clinical and administrative support, ensuring accuracy, professionalism, and adherence to HIPAA compliance.
- Coordinated with providers and healthcare team members to optimize patient flow and ensure continuity of care.
- Streamlined primary-care clinical workflows, enhancing patient intake, documentation, scheduling, and coordination of care.
- Coordinated patient intake, collected vitals, and prepared exam rooms for primary care visits.
- Documented histories, medications, and visit details accurately in electronic health records.
- Assisted providers with examinations, procedures, and in-office treatments using proper clinical protocols.
- Managed appointment scheduling, follow-up coordination, and referral processing to support continuity of care.
Patient Care Technician — Intensive Care Unit
1 Year 4 Months- Provided direct patient care in a fast-paced ICU while supporting nurses and multidisciplinary healthcare teams.
- Monitored and documented vital signs, intake/output, patient status changes, and routine observations.
- Assisted patients with activities of daily living, mobility, positioning, and transport to enhance comfort and support recovery.
- Collected laboratory specimens and facilitated diagnostic procedures, including CT and MRI workflows, to aid in patient assessments.
- Collected laboratory specimens and assisted with diagnostic procedures, including CT and MRI workflows.
- Participated in Code Blue responses and emergency interventions, ensuring patient safety and effective crisis management.
- Maintained clean, safe, organized patient-care environments and followed infection-control practices.
Medical Assistant Extern / Temporary Employee
9 Months- Prepared patients for cardiovascular examinations and procedures, performing EKGs and Holter monitor placement to ensure accurate diagnostic results.
- Assisted with echocardiogram preparation, providing patient education and verifying insurance to facilitate seamless appointment scheduling.
- Provided medication and nutrition education to cardiology patients and communicated care instructions clearly.
- Documented patient information and diagnostic results to enhance cardiac care workflows and support clinical decision-making.
- Supported providers and clinical staff during examinations and procedures while maintaining patient-centered service.
Education
Bachelor of Science - Nursing (BSN), In Progress
Medical Assistant Diploma - Medical Assisting And Phlebotomy Training
High School Diploma
Skills
Patient Intake & Triage
Vital signs
Critical thinking
Problem solving
Medication Administration
Blood Draw
Venipuncture
Specimen Collection
EKGs
Holter Monitoring
ICU Support
Order Management
Case/Issue Resolution
Adaptable environment s
Prescription Refills
Specimen handling
Medical appeals
Customer service
EMR/EHR
Telehealth Coordination
Intake Up
Healthcare Operations
Clinical
Patient / Clinical Support
Triage
Data Accuracy
HIPAA compliance
Insurance procedures
Patient scheduling
Customer Service
Cross-functional teamwork
Multitasking
Professional Written Communication
Effective communication
Intake
Triage
Professional ethics
Process Optimization
Holter Monitoring
Workflow management
Patient Education
ICU Support
Medical histories
Insurance Verification
Referral Coordination
Prescription Refills
Professional ethics
Medical Records
Patient Follow-Up
Provider & Payer Communication
Critical thinking and problem solving
Cross-functional teamwork
Adaptable environments
HIPAA compliance
Patient scheduling
Customer service
Vital sign monitoring
Medical appeals
Effective communication
Insurance procedures
Workflow management
Professional ethics
Process Optimization
Problem-solving
Professional ethics
Order Management n .5
Accomplishments
Deans list (2025 - NOW)
Medical Assistant Diploma
Certification
- CPR Certified
- HIPAA Compliance Trained
- OSHA Safety Trained
Timeline
Float Medical Assistant
Washington Orthopaedic Center
06.2025 - 10.2026Read More
Medical Assistant Primary Care
Farragut Medical and Travel Care
05.2024 - 05.2025Read More
Patient Care Technician — Intensive Care Unit
George Washington University Hospital
06.2023 - 10.2024Read More
Medical Assistant Extern / Temporary Employee
Washington Heart & Vascular
10.2021 - 07.2022Read More
Trinity Washington University
Bachelor of Science from Nursing (BSN), In Progress
Read More
Prospect College
Medical Assistant Diploma from Medical Assisting And Phlebotomy Training
Read More
Lanham Christian School
High School Diploma
Read More
READY TO CONTRIBUTE FROM DAY ONE
Combines hands-on patient care with healthcare administration, documentation, payer communication, and coordination skills — creating flexibility across clinical and remote healthcare teams.
EDUCATION & PROFESSIONAL DEVELOPMENT
Academic Honors: Honor Roll / Academic Honors
Training
- Training: CPR Certified
- HIPAA Compliance Trained
- OSHA Safety Trained
Personal Information
Title: HEALTHCARE OPERATIONS CLINICAL SUPPORT PATIENT SERVICES
Deans List for College 2025- CURRENT
I am proud to have earned a place on the Dean’s List in recognition of my academic achievements and commitment to excellence. This accomplishment reflects my dedication, hard work, and ability to balance my educational responsibilities while working toward my long-term career goals. As a nursing student, I remain committed to learning, growing professionally, and maintaining high academic standards as I pursue my goal of making a positive difference in the healthcare field.