Alexander Moran
Oberlin,OHIO
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, I excelled at Oberlin Bike Shop, enhancing customer satisfaction and boosting accessory sales through expert service and relationship building. My adaptability and teamwork skills, honed as a Psychological Operations Specialist, contributed to a safe, efficient, and collaborative work environment, significantly improving service quality and efficiency.
Overview
2
2
years of professional experience
Work History
Bicycle Mechanic
Oberlin Bike Shop
04.2023 - Current
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Handled estimation of parts, bike and component repairs and replacements.
- Customized bikes for individual riders by fitting components tailored to their specific body measurements or ergonomic requirements.
- Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Assisted customers in selecting appropriate bicycles for their specific riding styles and requirements.
- Increased sales of accessories, recommending suitable products based on customers'' needs and preferences.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
Salesperson
Oberlin Bike Shop
04.2023 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Developed relationships with clients for increased loyalty and repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Psychological Operations Specialist
US Army Reserve
03.2024 - Current
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Handled estimation of parts, bike and component repairs and replacements.
- Customized bikes for individual riders by fitting components tailored to their specific body measurements or ergonomic requirements.
- Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Assisted customers in selecting appropriate bicycles for their specific riding styles and requirements.
- Increased sales of accessories, recommending suitable products based on customers'' needs and preferences.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
Education
High School Diploma -
Oberlin High School
Oberlin06.2023
Skills
- Strong Work Ethic
- Teamwork and Loyalty
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Works Well Under Pressure
- Reliability
- Adaptability and Flexibility
- Relationship Building
Timeline
Psychological Operations Specialist
US Army Reserve
03.2024 - Current
Bicycle Mechanic
Oberlin Bike Shop
04.2023 - Current
Salesperson
Oberlin Bike Shop
04.2023 - Current
High School Diploma -
Oberlin High School
Similar Profiles
Carl ArmbrusterCarl Armbruster
Shop Owner at Bike Werks Mobile Bike ShopShop Owner at Bike Werks Mobile Bike Shop
JESSEF MARI VILLANUEVAJESSEF MARI VILLANUEVA
Bike Mechanic/Sales Associate at JDL Trading/You Bike(Bike Shop)Bike Mechanic/Sales Associate at JDL Trading/You Bike(Bike Shop)
Hattie CarpenterHattie Carpenter
Bike Mechanic at Conifer Bike ShopBike Mechanic at Conifer Bike Shop