Alexander Murray
Deptford,New Jersey
Summary
Results-driven management with focus on job recruitment, team building, performance and development, time management, scheduling, payroll, inventory management, merchandising, sales goals, customer experience excellence, developing next level leaders, leading district level conferences, setting and achieving district level goals, building and executing training plans, and creating a welcoming environment for all.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
02.2021 - Current
- Maintains a routine of business analysis to assess business and identify trends to guide activity that enhances the customer experience and grows COSDs
- Monitors KPIs to evaluate partner and customer experience, the business, and identify opportunities for improvement
- Plans intentional shoulder-to-shoulder observation time to generate insight, lead change, and support building partner capability to elevate store experience
- Builds a comprehensive calendar that addresses all key priorities at an appropriate cadence
- Acts as an ambassador for brand to set an inspirational tone for partners and customers in the store and community
- Develops talent for the organization and is an advocate for all partners seeking growth opportunities
- Empowers team to establish role clarity and a decision-making structure that enables them to effectively deliver results
- Maintains a cadence for attracting, sourcing, and hiring partners who demonstrate a passion for service and live Our Mission
- Awarded Manager of the Quarter in February 2022
- Assisted in opening new stores in Cape May Courthouse, NJ and Wildwood, NJ
- Successfully led store renovation in Vineland, NJ by prioritizing and planning store meetings to ensure partner involvement, inventory optimization, hosting meetings with construction crew to review blueprints and store optimization, and meeting all health standards for reopening.
Assistant Store Manager
Starbucks
01.2020 - 02.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Supervised and evaluated partners to help improve skills, achieve daily objectives, and attain advancement
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Improved store operations by establishing clear communication channels between partners and implementing efficient scheduling practices
- Assisted in recruiting, hiring and training of partners
- Assisted in opening new locations in Woodbury, NJ and Vineland, NJ
Shift Supervisor
Starbucks
06.2018 - 01.2020
- Encouraged teamwork to enable the team to achieve goals by recognizing and celebrating wins
- Set the tone for the shift, observed customer interactions and identified teachable moments to provide redirection and coaching as needed
- Promoted an inclusive, positive and professional environment while providing support so all partners understood the value they contributed to the team
- Challenged self and team to deliver store goals and expected results tied to partner, customer, and business
- Encouraged and supported partners to make the right decision to resolve conflicts and meet customer needs
- Used operational tools and policies to support partner health and safety, business needs, and accurate secure cash handling
- Awarded Partner of the Quarter in June 2018
- Awarded Partner of the Quarter in July 2019
- Assisted in opening new drive-thru location in Deptford, NJ
Barista
Starbucks
03.2017 - 06.2018
- Created a warm, welcoming, and uplifting environment by greeting and connecting with customers
- Uplifted and supported an inclusive environment that enabled the team to work together effectively
- Maintained a clean and organized workspace for optimal productivity and safety by following food safety standards
- Assisted in opening new drive-thru location in Langhorne, PA
Visual Merchandiser
32 Degrees
05.2016 - 09.2016
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives
- Used props and lighting to enhance appearance and visibility of displays
- Developed visual merchandising plans and strategies to promote product
- Took the lead on the shipping and receiving aspect of business, handling international orders
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers
- Designed, planned, and implemented display booth for Project Global in Las Vegas, NV
Education
Bachelor of Arts - Sociology And Anthropology
Stockton University
Absecon, NJ12.2015
Skills
- Customer Relations
- Multitasking and Organization
- Problem-Solving
- Team Leadership
- Store Merchandising
- Operations Management
- Leadership Development
- Marketing and Promotions
- Performance Reviews
Timeline
Store Manager
Starbucks
02.2021 - Current
Assistant Store Manager
Starbucks
01.2020 - 02.2021
Shift Supervisor
Starbucks
06.2018 - 01.2020
Barista
Starbucks
03.2017 - 06.2018
Visual Merchandiser
32 Degrees
05.2016 - 09.2016
Bachelor of Arts - Sociology And Anthropology
Stockton University