Alexander Murray
Milwaukee,WI
Summary
Experienced professional with a strong background in network systems, internet technologies, and cellular networks. Up-to-date with the latest advancements, adept at troubleshooting and resolving technical issues efficiently. Confident in utilizing technical expertise, problem-solving abilities, and customer service experience to excel in the position at Canon.
Overview
7
7
years of professional experience
Work History
Retail Sales Specialist
Charter Communications
Delafield, WI
2021.10 - Current
- Configured, installed, and optimized network equipment, ensuring seamless service for customers
- Provided technical support and troubleshooting for home internet and cellular network services
- Collaborated with cross-functional teams to escalate and resolve complex technical problems
- Maintained up-to-date knowledge of the latest home internet technologies and mobile phone networks through regular training
- Improved customer satisfaction ratings through efficient resolution of technical issues
Automotive Parts Clerk
Kriete Truck Centers
Milwaukee, WI
2019.03 - 2021.10
- Provided excellent customer service, addressing inquiries, resolving issues, and offering solutions for part-related concerns
- Coordinated with suppliers to source and order parts, ensuring timely delivery and customer satisfaction
- Processed and invoiced sales orders, ensuring accurate order details and pricing
- Tracked warranty claims and managed associated paperwork to ensure proper handling of returns and exchanges
Parts Room Clerk
Thermo King of Southeast Wisconsin
Franksville, WI
2018.02 - 2019.03
- Assisted field technicians with parts needs and troubleshooting on job sites when required
- Forecasting parts needs and ordering parts to maintain optimal inventory levels
- Received and cataloged parts into inventory, ensuring accurate organization
Education
Technical Diploma - Film
Tribeca Film Academy
Chicago, IL2014-01
High School Diploma -
Nathan Hale High School
West Allis, WI2012-01
Skills
- Network Infrastructure (LAN/WAN)
- Device configuration (routers, modems, etc)
- Network performance monitoring
- Remote troubleshooting
- Product training and knowledge maintenance
- Customer support and service
Timeline
Retail Sales Specialist
Charter Communications
2021.10 - Current
Automotive Parts Clerk
Kriete Truck Centers
2019.03 - 2021.10
Parts Room Clerk
Thermo King of Southeast Wisconsin
2018.02 - 2019.03
Technical Diploma - Film
Tribeca Film Academy
High School Diploma -
Nathan Hale High School