Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Navarro

San Antonio,TX

Summary

Dynamic Dispatcher with proven expertise at CoreMark, excelling in logistics coordination and customer service. Skilled in dispatch software and decision-making, I enhanced delivery efficiency and reduced errors through process improvements. Recognized for maintaining calm under pressure, I fostered teamwork and ensured compliance with safety regulations, driving operational success.

Overview

6
6
years of professional experience

Work History

Dispatcher

CoreMark
07.2024 - Current
  • Coordinated logistics and transportation schedules to optimize delivery efficiency.
  • Communicated with drivers to ensure timely arrivals and departures, enhancing service reliability.
  • Monitored vehicle locations using GPS tracking systems to improve route planning and reduce delays.
  • Managed incoming requests for services, prioritizing based on urgency and resource availability.
  • Trained new dispatch staff on operational procedures and software utilization for improved performance.
  • Developed standard operating procedures to streamline dispatch workflows and enhance overall productivity.
  • Analyzed dispatch data to identify trends, implementing process improvements for increased operational effectiveness.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Dispatcher

Navarro & Son
06.2021 - 07.2024
  • Coordinated daily dispatch operations to ensure timely delivery and efficient routing.
  • Managed communication between drivers and clients, providing updates on shipment status.
  • Utilized dispatch software to track vehicle locations and optimize routes effectively.
  • Assisted in resolving logistical challenges by analyzing real-time data and making quick decisions.
  • Monitored compliance with safety regulations during transportation activities to minimize risks.
  • Collaborated with team members to streamline processes, enhancing overall operational efficiency.
  • Maintained accurate records of dispatched shipments and driver schedules

Cook

McDonald's
07.2019 - 03.2020
  • Assisted in food preparation and cooking processes to ensure timely meal service.
  • Maintained cleanliness and organization of kitchen areas, adhering to health and safety standards.
  • Supported senior cooks by following recipes and instructions for various dishes.
  • Learned operation of kitchen equipment including ovens, grills, and fryers under supervision.

Education

High School Diploma -

Veterans Memorial High School
San Antonio Tx
05.2021

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Stress tolerance
  • Dispatching procedures
  • Problem-solving
  • Dispatch coordination
  • Schedule management

Timeline

Dispatcher

CoreMark
07.2024 - Current

Dispatcher

Navarro & Son
06.2021 - 07.2024

Cook

McDonald's
07.2019 - 03.2020

High School Diploma -

Veterans Memorial High School

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