Alexander Nguyen
Valrico
Summary
Dynamic Customer Service Representative with a proven track record at Gerdau North America, excelling in order management. Leveraged Power BI and Excel to enhance efficiency, reducing customer complaints. Known for exceptional problem resolution and organizational skills, fostering loyalty through empathetic communication and timely service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative ||
Gerdau North America
03.2025 - Current
- Managed one of the companies largest customers, order book management, shipments, pricing and complaints.
- Used Power BI reports and Excel to successfully track and manage order bookings, shipment history and aged orders.
- Teamed with departments to set KPI's for customer ordering, shipping and pricing errors leading to a decrease in overall customer complaints.
Customer Service Representative I
Gerdau North America
07.2023 - 03.2025
- Managed order books, logistics and pricing for high level accounts .
- Resolved customer complaints with empathy, resulting in increased loyalty and business.
- Responded to calls, quotes, orders and more in a timely manner as expected by customer and company.
- Tracked personal KPI's resulting in decreases in order and pricing errors.
- Helped lead NASA project, focusing on reallocating material for key customers ensuring timely delivery.
Education
High School Diploma -
Ruskin Christian School
Ruskin, FL05-2019
Skills
- Customer service
- Organization
- Problem resolution
- Time managment
Timeline
Customer Service Representative ||
Gerdau North America
03.2025 - Current
Customer Service Representative I
Gerdau North America
07.2023 - 03.2025
High School Diploma -
Ruskin Christian School
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