Alexander Olsen
Round Rock
Summary
People-oriented Shift Supervisor experienced in fostering customer relationships and implementing operational initiatives. Committed to cultivating a workplace culture aligned with organizational values while prioritizing safety and performance targets. Recognized for evaluating processes and executing strategies that enhance team effectiveness.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Shift Supervisor
CVS
01.2020 - Current
- Supervised daily store operations to ensure efficient workflow and service quality.
- Managed inventory and trained new hires while maintaining store operations and assisting customers to enhance service delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Addressed customer complaints and escalated issues to senior management to improve overall service quality.
- Trained new team members on company policies and customer service techniques.
- Clarified job duties, expectations, and policies to employees to ensure understanding and compliance.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored cash register operations to maintain accuracy during transactions.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Monitored security and enforced loss prevention strategies during shift.
Education
Bachelor of Arts - Psychology, Social Work
Texas State University
San Marcos, TX 06.2011 - 12.2018
Skills
- Store operations
- Inventory management
- Cash handling
- Employee training
- Customer service
- Conflict resolution
- Time management
Timeline
Shift Supervisor
CVS
01.2020 - Current
Bachelor of Arts - Psychology, Social Work
Texas State University
06.2011 - 12.2018