Alexander Orbe-Verges
Lakeland,FL
Summary
Dynamic professional with a strong background in customer service and food safety, honed at Publix. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Expertise in food preparation and inventory control, consistently exceeding expectations and fostering team collaboration to drive operational success.
Experienced with food preparation and customer service. Utilizes strong teamwork and communication skills to ensure high-quality dining experience. Knowledge of food safety regulations and best practices.
Prepared foods professional with significant experience in food preparation and customer service. Known for maintaining high standards and achieving results through effective team collaboration. Recognized for adaptability and reliability in dynamic environments, with strong skills in food safety and quality control.
Prepared Foods Specialist with solid experience in culinary preparation and customer service. Skilled in maintaining food safety, creating appealing displays, and providing excellent service. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Known for effective communication, problem-solving, and passion for delivering quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
Jenkins Mitsubishi
Lakeland, FL
07.2021 - 2026
- Developed strong understanding of simple interest and amortized loan structures, including calculation of payment schedules and total cost of borrowing.
- Evaluated customer credit profiles to match applicants with appropriate prime and subprime lending institutions.
- Interpreted credit bureau reports to assess risk factors, debt-to-income ratios, and loan eligibility.
- Assisted customers in identifying vehicle needs and preferences.
- Provided product knowledge to enhance customer engagement and satisfaction.
- Executed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain an organized showroom environment.
- Conducted follow-up communications to ensure customer retention and loyalty.
- Resolved customer inquiries and concerns, enhancing overall service experience.
- Developed promotional strategies to drive foot traffic and increase sales opportunities.
- Trained new staff on effective sales techniques and dealership policies.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Prepared Foods Team Member
Publix
Lakeland, FL
08.2019 - 07.2021
- Prepared fresh meals according to food safety standards and quality guidelines.
- Assisted customers with product selection and provided cooking suggestions.
- Maintained cleanliness and organization of food preparation areas and displays.
- Collaborated with team members to ensure timely meal production and service.
- Trained new staff on food preparation techniques and safety protocols.
- Monitored inventory levels and communicated needs for restocking supplies.
- Ensured compliance with health regulations during food handling processes.
- Implemented process improvements to enhance efficiency in meal assembly operations.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Prepared food items by following recipes and product directions.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
- Organized food and products by date and maintained adequate supplies.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Prepared menu orders for customers, ensuring quality and visual presentation.
HVAC Assistant
R&E Refrigeration and Electric
Winter Haven, FL
03.2020 - 07.2021
- Assisted technicians in installing and repairing HVAC systems to ensure optimal performance.
- Supported routine maintenance tasks, including cleaning filters and checking refrigerant levels.
- Maintained inventory of HVAC parts and tools, facilitating timely repairs and installations.
- Collaborated with team members to troubleshoot system malfunctions and implement effective solutions.
- Learned safety protocols and best practices for handling refrigeration equipment effectively.
- Adapted quickly to new tools and technologies, enhancing overall workflow efficiency within the team.
- Engaged in training sessions to develop technical skills related to HVAC operations and repairs.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
- Joined pipes or tubing to refrigerant and water sources to form complete circuit.
- Assisted in the design and implementation of custom HVAC solutions based on client needs and preferences.
- Improved HVAC system efficiency by conducting thorough diagnostics and identifying areas for improvement.
- Demonstrated adaptability by working on a wide variety of HVAC systems across residential, commercial, and industrial settings.
- Reduced equipment downtime through routine preventive maintenance checks and prompt troubleshooting efforts.
- Worked overtime, holidays and weekends to accommodate company needs.
Delivery Driver
Stadium Pizza
Lakeland, FL
07.2019 - 01.2020
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Maintained accurate records of deliveries and inventory for efficient operations.
- Navigated routes effectively to optimize delivery times and reduce fuel consumption.
- Communicated with customers regarding order status, enhancing service experience.
- Assisted in training new drivers on delivery protocols and safety procedures.
- Implemented feedback mechanisms to improve delivery processes and customer interaction.
- Monitored vehicle maintenance needs, contributing to operational efficiency and safety compliance.
- Collaborated with kitchen staff to coordinate timely order preparation and dispatching.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Associate
The Club at Eaglebrooke
Lakeland, FL
01.2018 - 07.2019
- Set up for banquets and any sort of events that took place at the clubhouse.
- Carried tables and chairs over 50 pounds.
- Assisted members with inquiries, ensuring a positive experience and swift resolution of issues.
- Supported event planning and coordination, contributing to seamless execution of club activities.
- Managed scheduling for staff shifts, optimizing coverage and enhancing operational efficiency.
- Processed membership applications, maintaining accuracy and confidentiality in handling sensitive information.
- Organized club resources and materials, streamlining access for team members and improving workflow.
- Implemented feedback mechanisms to enhance member satisfaction and drive continuous improvement efforts.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Trade Diploma - Electrician
Florida Technical College
Orlando, FL2020
High School Diploma -
George Jenkins High School
Lakeland, FL2018
Skills
- Organizational growth
- Food handling safety
- Food preparation
- Customer service
- Food storage
- Nutrition principles
- Work area maintenance
- Inventory control
- Allergen awareness
- Knife handling skills
- Garnishing and plating
- Food safety standards
- Quality assurance focus
- Inventory checks
- Product sampling
- Stock management
- Food preparation expertise
- Team collaboration aptitude
- Inventory oversight
- Cross-selling products and services
Certification
Trade diploma
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Jenkins Mitsubishi
07.2021 - 2026
HVAC Assistant
R&E Refrigeration and Electric
03.2020 - 07.2021
Prepared Foods Team Member
Publix
08.2019 - 07.2021
Delivery Driver
Stadium Pizza
07.2019 - 01.2020
Associate
The Club at Eaglebrooke
01.2018 - 07.2019
Trade Diploma - Electrician
Florida Technical College
High School Diploma -
George Jenkins High School