Alexander Parsons
Phoenix,AZ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and a collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Shift Lead
Story Cannabis
Chandler, Arizona
03.2024 - Current
- Supervised daily operations and ensured compliance with regulations and safety protocols.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Coached and trained employees while managing daily work assignments to improve operational efficiency.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular team meetings to communicate goals and updates efficiently.
- Guided team members on best practices and procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored sales trends to support inventory management decisions proactively.
- Assessed daily sales reports to identify trends and opportunities. and monitored financial performance metrics.
- Collaborated with management to implement process improvements for team efficiency.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Taught staff upselling techniques to meet revenue targets.
Retail Sales Associate
Oasis, AYR, Story Cannabis
Chandler
12.2020 - 03.2024
- Educated customers on product features, benefits, and safe usage practices.
- Collaborated with team members to create a welcoming shopping environment.
- Participated in training sessions to enhance product knowledge and sales skills.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Accurate cash handling skills to complete transactions within point of sales system.
Delivery Driver /Warehouse Inventory Associate
Passport Coffee & Tea
Scottsdale, Arizona
09.2019 - 03.2020
- Delivered coffee and tea products to customers efficiently and safely.
- Provided exceptional customer service while delivering products, enhancing client satisfaction.
- Loaded and unloaded delivery vehicles, ensuring proper handling of items.
- Grouped and routed deliveries according to designated areas to maintain optimal delivery times.
- Verified accuracy of items loaded onto the truck against shipping documents.
- Ensured accurate completion of all paperwork associated with deliveries.
- Assisted warehouse personnel with packing orders when necessary.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Wardrobe Consultant
The Men's Wearhouse
Phoenix, Arizona
03.2007 - 07.2018
- Developed relationships with clients to foster loyalty and repeat business.
- Established interview behaviors to be able to expand on clients initial needs, closed with logical and rewarding reasons to complete the transaction.
- Suggested gift ideas based on client's personal interests or special occasions.
Education
Bachelor of Kinesiology - Sport Science
Arizona State University
Tempe, AZ 08.2008 - 05.2014
Arcadia High School
Phoenix, ArizonaSkills
- Staff supervision
- Performance improvement
- Problem solving
- Cash handling
- Attention to detail
- Team collaboration
- Effective communication
- Customer satisfaction
Timeline
Shift Lead
Story Cannabis
03.2024 - Current
Retail Sales Associate
Oasis, AYR, Story Cannabis
12.2020 - 03.2024
Delivery Driver /Warehouse Inventory Associate
Passport Coffee & Tea
09.2019 - 03.2020
Bachelor of Kinesiology - Sport Science
Arizona State University
08.2008 - 05.2014
Wardrobe Consultant
The Men's Wearhouse
03.2007 - 07.2018
Arcadia High School