Alexander Pena
Niles,MI
Summary
Motivated to apply experience and outreach abilities to enhance the quality of life to others. Eager to lear new skills and knowledge with hands-on experience. Proficient in social behaviors with advanced interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Server
Nick's Patio
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor/ Barista
Starbucks, Barista
03.2015 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Outreach Coordinator/ Program Manager
Aunt Rita's Foundation
12.2022 - 06.2023
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
HIV Prevention Specialist
Southwest Center for HIV/AIDS
03.2022 - 12.2022
- Enhanced community awareness of safer sex practices and drug-related issues through engaging presentations and workshops.
- Established strong relationships with community groups, expanding the reach of prevention efforts.
- Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Outreach
- Culturally Sensitive
- Motivational Interviewing
- Client Focused
- Knowledge of Community Resources
Accomplishments
Highest Productivity Award at Southwest Center HIV/Aids for the months of May, June, July, August and September.
Timeline
Server
Nick's Patio
06.2024 - Current
Outreach Coordinator/ Program Manager
Aunt Rita's Foundation
12.2022 - 06.2023
HIV Prevention Specialist
Southwest Center for HIV/AIDS
03.2022 - 12.2022
Shift Supervisor/ Barista
Starbucks, Barista
03.2015 - 05.2024