Alexander Peterson
Kalamazoo,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated self-starter looking forward to new opportunities.
Overview
6
6
years of professional experience
Work History
Technology Service Intern
Greenleaf Hospitality Group
05.2023 - Current
- First responder to incoming incidents and service requests, data gathering, and resolution via remote or in-person.
- Other service desk responsibilities included ticket and inventory management, equipment moves and installations, active directory and Google workspace administration, end user training, and supported an wide variety of hardware and software across several business units.
- Provided network support services for devices such as switches, access points and other network related hardware.
- Assisted with implementation and support of networking monitoring tools.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Home Depot
06.2021 - Current
- Ensured customer satisfaction through proactive strategies, addressing needs promptly.
- Managed high volume of customer calls, minimizing wait times.
- Provided personalized assistance and product recommendations.
- Addressed customer inquiries and provided detailed information about products and services.
- Delivered exceptional customer service through attentive assistance and effective problem-solving.
Floor Manager
Nikos Express
08.2018 - 08.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Information Systems And Cyber Security
Baker College
Owosso, MI06.2024
High School Diploma -
Gull Lake High School
Richland, MI06.2020
Skills
- Customer Account Management
- Web Applications
- Password Management
- Antivirus Management
- Security Systems Knowledge
- Red Hat Enterprise Linux
- Hardware Installation
- Microsoft Windows Server Administration
Accomplishments
- National Honor Society Member
- Team Captain of Cyber Patriot High School Team (2019-2020)
- 2x Top 5 State Finish, Cyber Patriot
- Finished #1 in State in National Collegiate Cyber Defense Competition in 2022 & 2024
- Presidents List for 2021 & 2023
- Deans List for 2022
- Current Capitan of Baker College Cyber Defense Team
Timeline
Technology Service Intern
Greenleaf Hospitality Group
05.2023 - Current
Customer Service Representative
Home Depot
06.2021 - Current
Floor Manager
Nikos Express
08.2018 - 08.2021
Bachelor of Science - Information Systems And Cyber Security
Baker College
High School Diploma -
Gull Lake High School
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