Alexander Pratts
Lawndale,CA
Summary
- Seasoned professional with a proven track record in transportation and security, including commendable service at Metro/MV Transportation. Expert in vehicle inspection and defensive driving, coupled with exceptional problem-solving abilities. Recognized for enhancing safety and efficiency, with a knack for accurate recordkeeping and special needs understanding. Achieved significant improvements in passenger satisfaction and operational standards.
- Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
- Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Operator
Metro/MV Transportation
04.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Deliver Dispactcher
Amazon
02.2013 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
Loss Prevention Officer
Target
08.2010 - 03.2015
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2006
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Wheelchair support
- Weather Conditions Adaptation
- Special needs understanding
- Accurate Recordkeeping
- Basic Repairs
Certification
- CDL B License
- Passenger Endorsement
- Air Brake Endorsement
- Logistics
Languages
Spanish
Full Professional
Timeline
Bus Operator
Metro/MV Transportation
04.2023 - Current
Deliver Dispactcher
Amazon
02.2013 - 01.2023
Loss Prevention Officer
Target
08.2010 - 03.2015
High School Diploma -
Penn Foster Career School
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