Experienced service industry professional with a strong background in customer support and hospitality. Known for active listening, problem-solving, and clear communication.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Farm Life Insurance
07.2024 - 09.2026
Resolved policyholder inquiries regarding coverage, billing, and premium payment options.
Explained insurance provisions, forms, and renewal requirements in clear language.
Processed policy changes, endorsements, and beneficiary updates with accuracy.
Documented customer interactions and maintained complete records in policy systems.
Medical Biller and Coder
Rapid Med Urgent Care
02.2022 - 03.2024
Reviewed patient charts and assigned accurate ICD-10, CPT, and HCPCS codes for urgent care encounters.
Verified insurance eligibility, benefits, and prior authorization requirements before claim submission.
Submitted clean claims through billing systems while resolving missing documentation and coding discrepancies.
Investigated denied claims, corrected errors, and resubmitted for faster reimbursement turnaround.
Bartender
Embassy Suits
06.2021 - 01.2022
Provided attentive bar service while maintaining clean, organized, and well-stocked workstation.
Recommended drink pairings and menu items to enhance guest satisfaction.
Prepared alcoholic and nonalcoholic beverages following hotel recipes and guest preferences.
Processed guest orders accurately using point-of-sale systems and handled cash transactions.
Trainer and Bartender
Chuy's Tex Mex
05.2017 - 05.2021
Trained new hires on service standards, menu knowledge, and hospitality expectations.
Coached team members on POS operation, order accuracy, and guest communication.
Reinforced food safety, sanitation, and allergen handling procedures.
Guided staff through opening, closing, and side-work responsibilities.