Alexander Rivera
Camden,NJ
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Econo Supermarket. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrates exceptional customer service and active listening skills, contributing to team development and customer education.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Taco Maker
03.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Econo Supermarket
02.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Education
Rowan College At Gloucester County
Sewell, NJ09-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Order processing
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Taco Maker
03.2020 - 01.2021
Customer Service Representative
Econo Supermarket
02.2019 - 01.2020
Bachelor of Arts - Education
Rowan College At Gloucester County
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