ALEXANDER RODRIGUEZ
Texarkana,TX
Summary
Reliable, professional and takes much pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Line Cook
On The Border
02.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
SERVER
On The Border
05.2022 - Current
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Delivered customer checks and securely processed credit card or cash payments
- Taking down customer orders and promptly delivered food and drinks
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Memorized menu to help diners make informed meal choices
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Described ingredients and cooking methods to explain preparation of various food items
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Prepared checks to itemize and total meal costs and sales taxes
- Filled condiment, salt and pepper, and napkin containers
- Suggested additional items to customers to increase restaurant sales
- Listened to customer concerns and complaints and quickly rectified issues
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Attended company and restaurant required trainings and meetings, improving skills.
SERVICE ASSISTANT
On The Border
02.2020 - 05.2022
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Greeted and seated customers
- Served food to customers when waiters and waitresses needed assistance
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Set tables with clean linens, condiments and other supplies
- Located items requested by customers
- Filled beverage and ice dispensers
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Stocked cabinets or serving areas with condiments and refilled condiment containers.
Education
No Degree - Computer Science And Programming
Texas A&M University - Texarkana
Texarkana, TX12.2027
HIGH SCHOOL DIPLOMA -
Liberty-Eylau Highschool
Texarkana, TX05.2022
Skills
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Customer Service and Rapport
- Conflict and Complaint Resolution
- High-Volume Dining
- Dining Room Cleaning and Upkeep
- Stocking and Replenishing
- Active Listening
- Time Management
- Attention to Detail
- Cleaning and organization
References
Robert Murray
Manager
903-701-2566
Dustyn Priest
Manager
870-648-5800
Languages
Spanish
Native or Bilingual
Timeline
Line Cook
On The Border
02.2023 - Current
SERVER
On The Border
05.2022 - Current
SERVICE ASSISTANT
On The Border
02.2020 - 05.2022
No Degree - Computer Science And Programming
Texas A&M University - Texarkana
HIGH SCHOOL DIPLOMA -
Liberty-Eylau Highschool