Alexander Roker
Palm Bay,FL
Summary
Proven Customer Representative with a track record of exceeding service goals at We Care For You, leveraging top-notch communication and problem-solving skills. Mastered needs analysis and sales techniques to enhance customer decision-making and retention, demonstrating a strong ability to address and solve customer concerns efficiently.
Overview
9
9
years of professional experience
Work History
Customer Representative
We Care For You
Fort Lauderdale, Florida
01.2016 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Consulted with customers regarding needs and addressed concerns.
- Updated system with order specifics and customer details, preferences, and billing information.
- Demonstrated strong problem solving skills in addressing customer issues.
- Strengthened customer retention by offering discount options.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Education
High School Diploma -
STRANAHAN
Fort Lauderdale, FL06-1992
Skills
- Customer service
- Order processing
- Sales techniques
- Needs analysis
- Problem solving
- Inbound call answering
- Communication skills
- Payment processing
- Product knowledge
Languages
French
Professional
References
References available upon request.
Timeline
Customer Representative
We Care For You
01.2016 - Current
High School Diploma -
STRANAHAN