Alexander Rubio
Los Gatos,CA
Summary
Proven leader and efficient problem-solver, I significantly enhanced customer satisfaction and repeat business in all the jobs I have withheld in the past years in the food and beverage industry through exceptional service and operations oversight. Skilled in cash handling and time management, I excel in fast-paced environments, consistently improving team productivity and service quality without compromising accuracy or safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Pizza My Heart
Los Gatos, CA
12.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle services required by company in sales.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected fees, and payments from customers.
- Helped in opening procedures and helped keep restaurant clean throughout daily operations.
Cashier
Andale Mexican Kitchen
Los Gatos, CA
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Supervisor and Barista
Great Bear Coffee
Los Gatos, CA
10.2022 - 12.2023
- Oversaw daily operations of the coffee shop, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs of regulars.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Monitored workflow to improve employee time management and increase productivity.
Server
Andale Mexican Kitchen
Los Gatos, CA
05.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Nashoba Valley Tech
Westford, MA06.1999
Skills
- Time Management
- Cash control
- Operations Oversight
- Cash Handling
- Problem-solving skills
- Inventory Control
- Schedule development
- Staff Discipline
- Strong Work Ethic
- Safe Food Handling
- Food Running
- Service prioritization
Timeline
Front Desk Supervisor
Pizza My Heart
12.2023 - Current
Cashier
Andale Mexican Kitchen
12.2022 - Current
Supervisor and Barista
Great Bear Coffee
10.2022 - 12.2023
Server
Andale Mexican Kitchen
05.2022 - 06.2023
High School Diploma -
Nashoba Valley Tech