Alexander Salgado
Yonkers,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
4
4
years of professional experience
Work History
Manager
Acima Leasing
01.2024 - Current
- Directed daily operations, ensuring seamless workflow and optimizing team performance.
- Developed and implemented strategies to increase collections efficiency while maintaining strong customer relationships.
- Supervised, trained, and mentored a team of 3 associates to improve productivity and professional growth.
- Conducted performance evaluations and provided constructive feedback to enhance employee engagement and performance.
- Managed budgets, labor hours, and operational costs to maximize profitability.
- Led team meetings and training sessions to ensure staff adhered to corporate policies and compliance regulations.
Assistant Manager
Wing Stop
01.2022 - 01.2024
- Led a team of 5 employees, ensuring high-quality customer service and adherence to operational standards.
- Trained staff on performance and service expectations, maintaining consistency in quality and customer satisfaction.
- Managed labor hours and inventory costs, implementing proactive adjustments to optimize profitability.
- Maintained compliance with health codes, sanitation requirements, and licensing regulations to avoid violations.
- Resolved customer concerns efficiently, developing solutions that enhanced brand loyalty.
Assistant Manager
Acceptance Now
12.2020 - 01.2022
- Consistently met and exceeded sales targets through proactive customer engagement and personalized service of 30 sales a month.
- Assisted customers in financing solutions while ensuring compliance with corporate policies.
- Maintained thorough documentation of customer interactions, resolving issues in line with company protocols.
- Demonstrated strong interpersonal skills to create a seamless and professional client experience.
Education
High School Diploma -
Food And Finance High School
New York, NYSkills
- Bilingual Proficiency in English and Spanish
- Proficient in Microsoft Office Suite
- Team Development
- Client Retention Techniques
- Regulatory Compliance
- Time management
- Interpersonal Engagement
- Technical Documentation Expertise
Languages
Spanish
Professional Working
Timeline
Manager
Acima Leasing
01.2024 - Current
Assistant Manager
Wing Stop
01.2022 - 01.2024
Assistant Manager
Acceptance Now
12.2020 - 01.2022
High School Diploma -
Food And Finance High School
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