Oscarina Jimenez
The Bronx,NY
Summary
Customer service professional with over 10 years of experience, recognized for exceptional communication skills and a collaborative approach in team settings. Proven expertise in team leadership, strategic planning, and operational management within fast-paced environments. Adept at leveraging effective communication and organizational abilities to drive project success and enhance overall efficiency. Strong track record of cultivating productive work environments while consistently achieving and exceeding established goals.
Overview
11
11
years of professional experience
Work History
Manager
Morton Williams Supermarkets
11.2015 - Current
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
- Accurately track performance, attendance and other metrics.
- Utilize effective interpersonal and communication skills to assist customers with product selection and questions or concerns.
- Actively opened and closed store on a daily basis.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Led daily operations to ensure efficient supermarket workflows and exceptional customer service.
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
Cashier/Food Preparation Worker
Burger King
05.2015 - 11.2015
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Operated all kitchen equipment adeptly.
- Skillfully promoted items on beverage lists and restaurant specials.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new employees on cash handling procedures and customer service standards.
Education
High School Diploma - Criminal Justice
Gregorio Luperon High School For Science And Mathematics
New York, NY06-2015
No Degree - Criminal Justice
Bronx Community College
Bronx, NYSkills
- Cash handling and management
- Bilingual: English and Spanish
- Customer service
- Team leadership
- Time management
- Sales Proficiency
- Staff training and development
- Problem-solving
- Retail inventory management
- Shift scheduling
Timeline
Manager
Morton Williams Supermarkets
11.2015 - Current
Cashier/Food Preparation Worker
Burger King
05.2015 - 11.2015
High School Diploma - Criminal Justice
Gregorio Luperon High School For Science And Mathematics
No Degree - Criminal Justice
Bronx Community College