Alexander R. Serrano
Miami,Florida
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
2
2
Languages
Work History
IT Technician
Sayers
Miami, FL
01.2024 - Current
- Imaged and prepared computers for deployment into company networks.
- Refreshing PC systems and peripherals such as monitors, keyboard, mice, and printers.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Sales Associate
Sherwin-Williams Paints
Miami, FL
07.2018 - 01.2024
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL07.2023
Associate of Arts - Information Technology
Miami Dade College
Miami, FL05.2021
Skills
- Product and Service Sales
- Sales Training
- Desktop Technical Support
- Hardware Installation
- Software configuration
- Computer Hardware Knowledge
- Software and Hardware Issues
- Diagnosis and Troubleshooting
- Video Conferencing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
Sayers
01.2024 - Current
Sales Associate
Sherwin-Williams Paints
07.2018 - 01.2024
Bachelor of Science - Information Technology
Florida International University
Associate of Arts - Information Technology
Miami Dade College
Relevant Course Work
- Computer Operating Systems
- Computer Technology and Applications
- Object-Oriented Programming in C++
- Java Programming
- Windows Programming for IT
- Microsoft Client Support
- Component-Based Software Development
- Information Storage and Retrieval Concepts
- Unix System Administration
- Database Administration
- Advanced Database Management
- Application Networking
- Website Construction Management
- Foundations of Global Cybersecurity Policy
- Fundamentals of National Security
- Issues in Global Cybersecurity Policy
- Computing and Network Security
- Enterprise Cybersecurity Policies and Practices
- Mobile and IoT Cybersecurity Policies and Practices
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