Alexander H. Shaw
Palm Beach Gardens,FL
Summary
Dynamic retail and operations professional with 8+ years of experience in sales growth and customer service excellence. Proven track record of surpassing performance goals and fostering strong customer connections. Skilled in inventory oversight, merchandising strategies, and optimizing store operations for enhanced efficiency.
Overview
8
8
years of professional experience
Work History
General Manager
Leslie’s Pool Supplies
Lake Park, FL
07.2024 - 12.2025
- Increased overall sales by 3% year-over-year.
- Conducted detailed water chemistry analyses to recommend treatment plans.
- Coordinated pool equipment installations with service technicians.
- Repaired and restored Hayward and Polaris cleaners.
- Managed planogram updates and monitored key retail metrics including P&L, conversion ratios, and online fulfillment.
- Maintained strong performance in water test Rx conversions and commercial order fulfillment.
Bakery Lead
Carmine's Market & La Trattoria
Palm Beach Gardens, FL
07.2023 - 07.2024
- Ensured high-quality production of baked goods with strict adherence to food safety standards.
- Monitored baking times and temperature controls to maintain product consistency.
- Increased seasonal and holiday sales revenue.
- Built strong relationships with regular customers.
- Partnered with management on merchandising and restocking execution.
Associate Store Manager
Wireless Vision (T-Mobile)
Lakeville, MN
11.2019 - 01.2023
- Ranked 1st in district for diverse sales performance.
- Elevated store ranking into the top 10% of the company.
- Consistently achieved 90% accessory attach rates.
- Troubleshot devices across major operating systems.
- Trained staff on sales techniques and customer experience best practices.
- Executed merchandising updates and daily inventory evaluations.
Wireless Team Lead
Market Source
Burnsville & Lakeville, MN
10.2017 - 11.2019
- Ranked 5th in the Midwest region on Black Friday 2018 for device sales and activations.
- Provided demos, troubleshooting, and prepaid service setup.
- Supported recruitment and onboarding for store representatives.
- Analyzed device specifications across major brands.
- Maintained accurate inventory and met monthly/quarterly sales quotas.
Education
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06.2017
Skills
Retail management
Apple Operations Systems
Android Operating Systems
Client engagement
Point of Sale (POS) systems
Visual merchandising
Sales enhancement
Timeline
General Manager
Leslie’s Pool Supplies
07.2024 - 12.2025
Bakery Lead
Carmine's Market & La Trattoria
07.2023 - 07.2024
Associate Store Manager
Wireless Vision (T-Mobile)
11.2019 - 01.2023
Wireless Team Lead
Market Source
10.2017 - 11.2019
High School Diploma -
Forest Lake Senior High School