Alexander Smith
Laveen,AZ
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Safeway Pharmacy, excelling in patient confidentiality and problem-solving. Expert in insurance verification and billing, enhancing pharmacist support through meticulous pharmacy and customer records management. Demonstrated ability to improve team collaboration and streamline processes, significantly enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Safeway Pharmacy
10.2022 - Current
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
Fry's Pharmacy
08.2019 - 09.2022
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ05.2025
Skills
- Patient confidentiality
- Problem-solving skills
- Pharmacy and customer records management
- Pharmacist support
- HIPAA
- Advanced math skills
- Insurance Verification
- Drug utilization review
- Team Collaboration
- Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Safeway Pharmacy
10.2022 - Current
Certified Pharmacy Technician
Fry's Pharmacy
08.2019 - 09.2022
Bachelor of Science - Biochemistry
Arizona State University
- CPhT - Certified Pharmacy Technician
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