Alexander Smith
Miami,FL
Summary
Energetic Host with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I am very used to the high intensity workflow as I have been dealing with stressful situation very calmly and collectively. I am positive worker with a smile always on face. It is always a joy greet people and checking people in for their needs. Experienced with guest relations and team leadership in high-volume settings. Utilizes effective communication and problem-solving skills to enhance guest experiences. Track record of fostering positive dining atmosphere and resolving conflicts efficiently.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Lead Host Manager
Limon Burlingame
Burlingame, CA
08.2022 - 11.2025
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations and communicated changes to guests.
Crew Member
Trader Joe's
Millbrae, CA
11.2021 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Sales Associate
Vineyard Vines
Burlingame, CA
02.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tech Sales Associate
Target
San Bruno, CA
06.2019 - 07.2020
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Attended product-related technical shows and other activities to represent company products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Science - Cellular And Molecular Biology
College of San Mateo
San Mateo, CA05-2024
High School Diploma -
Capuchino High School
San Bruno, CA05.2020
Associate of Applied Science - Aeronautical Engineering
Miami Dade College
Miami, FL05-2026
Skills
- Guest Satisfaction
- Cleaning and Sanitation
- High-speed efficiency
- I am focused and will always make sure I get the Job done
- Active Listening and Communication
- Customer service excellence
- Assisting guests with arrival and navigation
- I Always like to come to work with smile and a Positive attitude
- Team coordination
Accomplishments
I have achieved the Lead Host position by doing exceptionally well under stressful situations.
Languages
Spanish
Native or Bilingual
Timeline
Lead Host Manager
Limon Burlingame
08.2022 - 11.2025
Crew Member
Trader Joe's
11.2021 - 10.2022
Sales Associate
Vineyard Vines
02.2021 - 11.2021
Tech Sales Associate
Target
06.2019 - 07.2020
High School Diploma -
Capuchino High School
Associate of Science - Cellular And Molecular Biology
College of San Mateo
Associate of Applied Science - Aeronautical Engineering
Miami Dade College