Alexander Soto
Wolcott,CT
Summary
Dynamic Lead Technician with a proven track record at Land and Sea Powersports, excelling in preventive maintenance and customer service. Recognized for optimizing workflows and enhancing team productivity while mentoring junior staff. Skilled in technical troubleshooting and committed to safety compliance, ensuring high-quality service and client satisfaction.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Lead Technician
Land and Sea Powersports
10.2023 - Current
- Implemented preventive maintenance schedules, extending the lifespan of critical equipment.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
Lead Technician
Morrel Muffler
09.2021 - 10.2023
- Led regular team meetings to discuss performance metrics and improvement strategies.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Lead Technician
The Quiet Zone
03.2017 - 09.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored junior technicians on equipment maintenance and troubleshooting procedures.
- Streamlined workflow processes, enhancing productivity and reducing downtime across teams.
- Diagnosed technical issues, implementing effective solutions to minimize disruption in services.
- Collaborated with management to develop training programs for new staff members.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Education
High School Diploma -
Wilby High School
Waterbury, CT06-2016
No Degree -
North End Middle School
Waterbury, CT06-2012
Skills
- Preventive maintenance
- Safety compliance
- Customer service
- Team leadership
- Technical troubleshooting
- Workflow optimization
- Equipment inspection
- Training and mentoring
- Communication skills
- Equipment repair
- Technical documentation
- Testing and repair
- Diagnostic testing
- Mechanical troubleshooting
- Mechanical aptitude
- Electrical systems
- Maintenance and repairs
- Documentation and reporting
- Attention to detail
- Hospitality and accommodation
Languages
Spanish
Limited Working
Timeline
Lead Technician
Land and Sea Powersports
10.2023 - Current
Lead Technician
Morrel Muffler
09.2021 - 10.2023
Lead Technician
The Quiet Zone
03.2017 - 09.2021
High School Diploma -
Wilby High School
No Degree -
North End Middle School