Alexander Tuthill
Aurora,CO
Summary
Steeped in customer service, I've honed an ability to place people in a comfort zone and communicate ideas. This has allowed me to expand into roles such as training, management and quality assurance. In-the-field experience and polite professionalism make me an excellent ambassador for a business/brand.
Overview
13
13
years of professional experience
Work History
Tax Examiner
Colorado Department Of Revenue
Lakewood , CO
02.2024 - Current
- Processed tax applications, claims, and modifications
- Set up new tax licenses, special tax requests, and address changes.
- Manually entered data to process mailed applications
- Used internal tax data base software to make edits for customers
- Ensured all tax documents are entered correctly for processing
- Performed other administrative tasks as needed
Membership Services Representative
AAA Colorado
Greenwood Village, USA
01.2017 - 04.2023
- Ensuring sales are exceeding expectations and quotas
- Maintaining information updates and future technologies
- Application promotion and technical knowledge of app based solutions
- Evaluated member concerns and analyzed problems, troubleshooting solutions
- Handled payment information, client upgrades and up-sales
- Promoted insurance and credit cards to current clients
Trainer/Supervisor
Startek Inc.
Grand Junction, USA
01.2012 - 01.2017
- Promoted from Agent to Trainer (Instructor/Supervisor) in five months
- Classroom of 30+ students at a period of four weeks at a time
- Over 800 students trained in three lines of technology based business partners
- B.L.A.S.T
- Certified - Adult learning theory
- Enhanced public speaking skills
Education
BBA - Management
Colorado Mesa University
01.2006
Skills
- Excel
- Outlook
- Powerpoint
- Microsoft Office Suite
- Adobe
- Word
- Training and monitoring for all employees
- Inventory ordering and placing
- Daily reports and financial duties
References
- Jamison Grant, 970-242-5644, jgrant122@gmail.com, Training Manager, Startek
- Cheri Garson, 303-753-8800 Ext: 8163, cgarson@acg.aaa.com, Member Liaison, AAA Colorado
Timeline
Tax Examiner
Colorado Department Of Revenue
02.2024 - Current
Membership Services Representative
AAA Colorado
01.2017 - 04.2023
Trainer/Supervisor
Startek Inc.
01.2012 - 01.2017
BBA - Management
Colorado Mesa University
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