Alexander Ulloa
Miami,FL
Summary
Diligent Upperclassman at FIU brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Florida Power & Light
Miami, FL
06.2023 - Current
- As a dedicated Customer Care Representative at Florida Power and Light, I have been entrusted with providing exceptional service to customers by efficiently addressing a wide range of billing and power-related inquiries
- Through my proactive approach and comprehensive understanding of utility services, I have consistently contributed to enhancing customer satisfaction and fostering positive relationships.
Expense Management
Fidelity Auto Shipping
Miami, FL
06.2021 - 08.2021
- By utilizing the QuickBooks accounting software, I was able to manage the sales and expenses of the small business
- I was able to maximize the company's budget by reducing the money allocation in several sectors, representing a 3% minimization in the company's spending
- Doing so has entailed a better recollection of management expertise.
Multivariable Calculus Tutor
Florida International University
Miami, FL
01.2021 - 04.2021
- Achieved a 100% in Calculus III and tutored students an entire semester
- Every student I tutored started with an average grade of 63% and all of them ended up passing with at least a 76%
- I would meet up with the students before every quiz and exam and go over homework problems and past quizzes/exams
- By doing this and explaining every concept thoroughly and step by step, they were able to perform well.
Education
B.S. in Mathematical Sciences -
The Honors College At Florida International University
12-2024
Skills
- Customer Relations
- Order Processing
- Problem Resolution
- Customer Service
- Data Entry
- Time management abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Account updating
- Reliability
- Analytical Skills
- Excellent Communication
Language
- I learned English as my first language and later picked up on sufficient Spanish as I grasped my Hispanic roots along with some beginner Greek language from high school.
Affiliations
- Resident DJ in the city of Miami
- Always active whether it be going to the gym or running
- Assists with any SAT/ACT Inquiries
Timeline
Customer Care Representative
Florida Power & Light
06.2023 - Current
Expense Management
Fidelity Auto Shipping
06.2021 - 08.2021
Multivariable Calculus Tutor
Florida International University
01.2021 - 04.2021
B.S. in Mathematical Sciences -
The Honors College At Florida International University