Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Urena Bottier

Los Angeles,USA

Summary

Recent graduate with over three years of customer service and technical troubleshooting experience. Skilled at creating positive guest experiences, resolving concerns quickly, and maintaining professionalism under pressure. Bilingual in English and Spanish with strong communication, problem-solving, and technical knowledge. Experienced with POS systems, payment processing, and assisting customers with different needs.

Overview

8
8
years of professional experience

Work History

Front End Assistant

Costco
Brooklyn, NY
08.2024 - 03.2026
  • Product inquiries, store navigation, customer service
  • POS transactions, credit card / EBT / gift certificate processing
  • Customer issue resolution, professional communication
  • Membership and rewards program enrollment
  • Basic POS troubleshooting, equipment support
  • High volume customer interactions, fast paced retail environment
  • Inventory sorting
  • Cash handling

IT Technician

VA Autocare
Manassas, VA
06.2018 - 03.2020
  • System maintenance, software updates, workstation configuration
  • Printer and scanner diagnostics, peripheral repair
  • Operating system installation, application setup
  • Client communication, technical issue explanation.
  • Client relationship building
  • Service status communication

Education

BBA - Computer Information Systems

Manhattan University
Bronx, NY
12-2024

Skills

  • Customer Service
  • Help Desk Support
  • Guest Relations
  • Conflict Resolution
  • Problem Solving
  • POS Systems
  • Bilingual
  • Microsoft Office (Word, Excel, PowerPoint)
  • Transaction Management
  • Upselling Services
  • Windows/macOS
  • Troubleshooting & IT Assistance

Languages

English
Spanish

Timeline

Front End Assistant

Costco
08.2024 - 03.2026

IT Technician

VA Autocare
06.2018 - 03.2020

BBA - Computer Information Systems

Manhattan University
Alexander Urena Bottier