Results-driven professional with over 10 years of experience building relationships, negotiating high-value transactions, and consistently exceeding performance expectations. Recognized as a top-performing sales consultant with expertise in consultative selling, financial solution planning, customer retention, and business development. Proven ability to earn client trust, close complex sales, and deliver exceptional customer experiences while maintaining professionalism, accuracy, and compliance.
Work History
Senior Sales Consultant
7 Years 8 Months
Jim McKay Chevrolet | 12.2018 - Current
Recognized as a top-performing sales consultant for consecutive years.
Consistently exceeded sales goals through consultative, relationship-focused selling.
Guided customers through complex purchasing decisions and tailored financing solutions.
Built long-term client relationships that generated repeat business and referrals.
Negotiated pricing, trade values, and purchase agreements while ensuring accurate documentation.
Handled sensitive customer financial information in compliance with dealership and lending requirements.
Applied finance and credit profile knowledge to help structure deals and secure approvals
Assisted in auction vehicle purchases
Shop Manager / Service Writer
10 Months
Capitol Auto Land | 02.2018 - 12.2018
Managed daily operations for a busy automotive service department.
Coordinated technicians, vendors, and customers to ensure efficient workflow.
Oversaw scheduling, inventory procurement, and customer satisfaction.
Resolved customer concerns while maintaining high service standards.
Internet Sales Manager
10 Months
Prize Auto | 12.2016 - 10.2017
Managed CRM lead pipelines and digital sales inquiries.
Converted online leads into qualified showroom appointments.
Matched customers with financing and vehicle solutions.
Sales & Leasing Consultant
1 Year 3 Months
Ourisman Ford & Lincoln | 07.2015 - 10.2016
Developed expertise in consultative sales and customer relationship management.
Educated customers on financing, leasing, warranties, and protection products.
Helped customers select vehicles that matched their goals and budget.
Customer Service Representative
2 Years 2 Months
Giant Food | 02.2013 - 04.2015
Managed inventory receiving, shipment verification, and documentation.
Maintained inventory accuracy in a fast-paced retail environment.
Education
High School Diploma With Advanced Placement Cert.
Washington-Lee High School | Arlington, VA
- Automotive Technology & Automotive Body Repair Training
Arlington Career Center
Skills
Consultative Sales
Customer Relationship Management (CRM)
Business Development
Financial Advising & Payment Solutions
Sales Negotiation
Customer Retention
Relationship Building
Sensitive Document Handling
Documentation & Compliance
Communication
Conflict Resolution
Problem Solving
Team Collaboration
Time Management
Adaptability
Certification
American Ref Cross CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Sales Consultant
Jim McKay Chevrolet
12.2018 - CurrentRead More
Shop Manager / Service Writer
Capitol Auto Land
02.2018 - 12.2018Read More
Internet Sales Manager
Prize Auto
12.2016 - 10.2017Read More
Sales & Leasing Consultant
Ourisman Ford & Lincoln
07.2015 - 10.2016Read More
Customer Service Representative
Giant Food
02.2013 - 04.2015Read More
Washington-Lee High School
High School Diploma With Advanced Placement Cert.
Read More
Arlington Career Center
from Automotive Technology & Automotive Body Repair Training