Open To Work
Alexander White
Riverside,CA
Summary
Technical support and project management professional with extensive experience in troubleshooting and customer service. Proven ability to manage device security and enhance operational efficiency. Skilled in streamlining data migrations to improve workflow and productivity. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Advisor
PlanNet Technologies, Inc
Brea, USA
12.2021 - Current
- Executed system administrator responsibilities, including account management and enforcement of security policies across O365, Exchange, and Azure AD tenants.
- Resolved user trouble tickets, ensuring effective communication and customer service across all levels.
- Conducted predictive heat map surveys for clients using Ekahau AI Pro, including on-site post-installation assessments.
- Generated detailed reports from predictive and post-installation survey data utilizing Ekahau AI Pro tools.
- Managed 200 devices for both company and clients, ensuring optimal performance and security.
- Applied foundational PowerShell scripting skills to support automation initiatives.
- Oversaw management and implementation of VMWare ESXi Hosts to enhance virtualization efforts.
- Facilitated data migrations between various tenants, streamlining transition processes.
Service Technician
Automated Gate Services
Corona, USA
12.2020 - 12.2021
- Provided maintenance and service to manual and automated gates with routine checks, replacements and testing to ensure full serviceability for the customer.
- This includes thorough checks and inspections of gate operators and their oils levels, power supply and wiring, repairing/replacing parts as needed, and welding necessary parts to restore functionality to the operators and the gates themselves.
- Also provided clear and detailed information to customers to ensure satisfaction and expectations were met.
Solar Technician
SunSystem Technology
Fontana, USA
10.2020 - 11.2020
- Troubleshoot, repair, and maintain solar panels on residential sites in order to ensure reliable and efficient services with the customer.
- Building rapport with customers and partners alike to provide the best care possible with solar related needs.
Satellite Communications Operator
United States Marine Corps
, USA
09.2012 - 03.2020
- Installed, configured, and repaired devices and system components across various sectors.
- Anticipated and analyzed connectivity workflow issues to enhance operational efficiency.
- Responded to service calls during regular hours and after-hours emergencies.
- Established and modified networks for businesses, schools, government buildings, medical facilities, and residences.
- Managed multiple deployment projects simultaneously while adhering to strict deadlines.
- Collaborated with team members to explore innovative equipment utilization and cross-connection opportunities.
- Supervised network operations while educating colleagues on system management techniques.
- Developed solutions in partnership with team members to fulfill project requirements effectively.
Education
Bachelor of Science - Computer Science
Norco College
Riverside, CA08.2025
Skills
- Microsoft Windows and Office
- Predictive analysis
- Project management
- Time management
- Solution-oriented mindset
- Technical support
- Leadership and supervision
- Customer service
- Network administration
- Administrative support
- Equipment maintenance
- Communication skills
- Problem resolution
- Team coordination
Certification
- Cisco Certified Network Associate (CCNA), Present, Certification with routing and switching networks. Providing configuration and troubleshooting capabilities on switched networks. Developed critical thinking and problem-solving skills.
- Google IT Support, 08/01/21
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Advisor
PlanNet Technologies, Inc
12.2021 - Current
Service Technician
Automated Gate Services
12.2020 - 12.2021
Solar Technician
SunSystem Technology
10.2020 - 11.2020
Satellite Communications Operator
United States Marine Corps
09.2012 - 03.2020
Bachelor of Science - Computer Science
Norco College
Affiliations
- Active gym and fitness enthusiast
- Avid reader