Alexander D. Foster
Pensacola,FL
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Constantly offering process improvements within real estate lending to enhance Navy Federals mission statement.
Overview
16
16
years of professional experience
Work History
Mortgage Processor/ Executive Loan Officer
Navy Federal Credit Union
11.2019 - Current
- Worked with all sections of REL to fix application problems and resolve issues to quickly get loans closed ontime.
- Provided excellent customer service for all partners, verified by receiving many member and builder complements and obtaining 5 builder partnerships.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Helped our new and senior processors with tips and tricks through one on one mentor sessions as well at group teach-back sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity along with our team to being number one team in New Construction Builder team at Navy Federal for 2023.
- Won 2023 Q3 Builder Liaison award as well as 2023 Q4 Rockstar for Paul's section.
- Analyzed, reviewed and updated daily reports to track individual and team workflows.
Mortgage Processor
The Home Loan Expert
10.2021 - 05.2022
- Instilled reporting system and daily tracker for our teams pipeline lowering the cycle time by 7 days.
- Created strong working relationships with advisors, assistants and support staff all remotely with little support.
- Learned all loan types with no formal training and within 6 months averaging 15 closed loans monthly.
- Maintained compliance with federal privacy and security requirements.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Lead Egress Technician
Dyn-Corp
12.2016 - 11.2019
- Identify and assess business strategies and opportunities.
- Documented findings and produced reports.
- Managed and lead multiple priorities independently and in team environments simultaneously.
- Evaluated operational efficiency and effectiveness.
- Recommended operational improvements based on tracking and analysis.
- Managed quality assurance program including on site evaluation and internal audits.
- Communicate with all levels within organizations in order to recommend, develop and/or implement strategies and achieve objectives.
Aviation Structural Mechanic
U.S Navy
06.2008 - 06.2013
- Shift Supervisor leading 5 Egress Technicians and maintaining shift scheduling, maintenance inspections, parts inventory and tool control and other administrative responsibilities.
- Managed various projects and maintenance tasks on a daily basis to keep our maintainers and pilots safe and aircraft flying with no discrepancies.
- Communicated, and resolved project issues and risks to branch/division management.
- Performed routine equipment inspections and maintained and completed corrective actions by referring to workbooks and technical publications to determine specifications.
Education
Associate of Arts - Business
Pensacola State College
Pensacola, FL2019
Lean Mangament - Six-Sigma
Simpli Learn
06.2018
Skills
- Teamwork / Collaboration
- Business planning
- Operational Efficiency
- Communication
- Continuous Improvement Strategies
- Excellent multi-tasking ability
- Workflow planning
- Time Management
- Group and individual instruction
- Policies and procedures
Accomplishments
I helped PB02 become the number one builder team of 2020. I than went to become an Executive Loan Officer working loans front to back and within 4 months became the #1 ELO in Sept 2021. I was recruited for work for another lender doing all loan types ( FHA, USDA, REFI, IRRL, VA and Conventional Purchase ) without any training and excelled before coming back to NFCU. I have provided process improvements through continual feedback on Homesquad, Jetpack, Empower and most recently on for the WorkFlow Re-Image .I also have submitted 10 employee voices ideas with several in the works to be implemented. Within the last year I have become a mentor for 6 processors, been award 5 builder pairings, and been pivotal at making our team #1 for 2023.
Timeline
Mortgage Processor
The Home Loan Expert
10.2021 - 05.2022
Mortgage Processor/ Executive Loan Officer
Navy Federal Credit Union
11.2019 - Current
Lead Egress Technician
Dyn-Corp
12.2016 - 11.2019
Aviation Structural Mechanic
U.S Navy
06.2008 - 06.2013
Associate of Arts - Business
Pensacola State College
Lean Mangament - Six-Sigma
Simpli Learn