Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
BusinessAnalyst

Alexander Acevedo

Customer Service Professional
Columbia,MD

Summary

Dependable customer service professional, successfully providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
Languages
2
2
Certifications
5
5
years of post-secondary education
4
4
years of professional experience

Work History

Server

Uncle Julios
Columbia, MD
04.2018 - 12.2020
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Trained new staff on restaurant operations and policies to strengthen performance.

Shift Lead

Arby's Restaurant
Ellicott City, MD
04.2018 - 04.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

High School Diploma -

The Avalon School
Gaithersburg, MD
08.2005 - 03.2010

Skills

    Active listening skills

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Software

Windows

Microsoft Office

Google Chrome

Certification

Technical Support Fundamentals

Timeline

The Bits and Bytes of Computer Networking

05-2021

Technical Support Fundamentals

04-2021

Server

Uncle Julios
04.2018 - 12.2020

Shift Lead

Arby's Restaurant
04.2018 - 04.2019

High School Diploma -

The Avalon School
08.2005 - 03.2010

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Alexander AcevedoCustomer Service Professional