Alexander S Norman
Goffstown,NH
Summary
Goal oriented reliable individual with 4 year of extensive customer engagement and sales experience. Outgoing team builder capable of working alongside others in a personable and motivational fashion. Demonstrated accuracy, attention to detail, as well as handling constructive criticism well to encourage one's own self improvement.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Instacart/Doordash
Manchester , NH
08.2021 - Current
- Delivered orders to customers in accurate, timely, and friendly manner
- Used great verbal communication via messaging & phone calls to ensure customer satisfaction while shopping for their groceries
- Continued to retain knowledge of store layouts to provide faster services
- Ensured items are in best condition, reasonable expirations dates, and that items are being bagged in neat fashion
- Actively holding a rating of 4.71/5 on Instacart & 4.96/5 on Doordash
- Across both platforms estimated total of 300 Lifetime deliveries.
Sales Supervisor
DSW
Manchester, NH
04.2019 - 02.2022
- Engaged with 100's of customer's throughout each day as MOD on sales floor.
- Assisted in implementing actions plans within guidelines provided by DSW, such as marketing, store metrics, also product placement strategies.
- Demonstrated company’s key values Accountability, Collaboration, Humility and Passion while engaging with peers and customers.
- Maintained daily/weekly metrics while MOD, such as sales plan, traffic, also VIP signups
- VIP sign ups were important followed by script to entice enrollments.
- Provided training among associates participating in growing team understandings. Effectively coached team members to reach weekly and monthly sales goals.
- Pushed freight from warehouse to sales floor, in process's called prepped, this was done twice weekly.
- Completed all tasking included with opening and closing, such as register counts, till closes, new promotions, morning paperwork, safe counts, etc...
- Picked, Printed, Packed and Shipped orders for fulfillment of DSW.com orders.
- Received two exceeds expectations as well as and above expectations on annual reviews.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Team Member
Chipotle
Manchester, NH
03.2019 - 10.2021
- Greeted 100's of guests while providing excellent customer service.
- Presented high standards of customer service during high-volume, fast-paced times (rushes) with abilities to remain focused and composed.
- Guided guests through menu options, while demonstrating any knowledge of food items, beverages and ingredients chipotle served.
- Worked alongside other team members to improve performance and times.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Kept work areas clean, organized and safe to promote efficiency and team safety
Cashier
Chuck E’ Cheese
Manchester, NH
02.2018 - 06.2018
- Greeted 100's of customers entering establishment.
- Provided cheer and joy within every day as it is kid friendly.
- Assisted customers by providing information, also resolving complaints.
- Encouraged open enrollments in rewards program.
- Maintained clean work environments, such as cleaning counters, sweeping/mopping, restocking, and disassembling salad and drink stations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
GED -
HiSet
Manchester, NHSkills
Hard Skills
- Computing (Outlook, MS Word, Excel, etc)
- Point of Sale (POS)
- Inventory Management
- Store & Sales Management
- Visual Merchandising
- Sales Analysis
- Product knowledge
- Critical Thinking
Soft Skills
- Judgment & Decision Making
- Team & Time Management
- Customer Service
- Critical & Strategic Thinking
- Cleaning and Organization
- Food Safety
- Multitasking Abilities
- Shift Coverage
- High-Volume Environments
- Attention to Detail
Timeline
Independent Contractor
Instacart/Doordash
08.2021 - Current
Sales Supervisor
DSW
04.2019 - 02.2022
Team Member
Chipotle
03.2019 - 10.2021
Cashier
Chuck E’ Cheese
02.2018 - 06.2018
GED -
HiSet
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