HANNAH T. MASSAQUOI
Golden Valley
Summary
Strategic Human Resources professional with more than 10 years of progressive experience in job analysis, position evaluation, workforce planning, organizational assessment, compensation administration, employee relations, recruitment, and policy interpretation. Demonstrated expertise conducting position reviews, developing job descriptions, evaluating organizational structures, preparing analytical reports and recommendations, and advising leadership on complex human resources matters. Skilled at researching and interpreting policies, building collaborative partnerships with workforces across public-sector, nonprofit, and international environments. Recognized for strong analytical thinking, effective communication, and the ability to deliver practical workforce solutions that align organizational needs with strategic goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Relationship Banker
Associated Bank
Minnesota
09.2024 - Current
- Build and maintain strong customer relationships through consultative problem-solving and needs assessment.
- Analyze financial information and customer data to identify appropriate banking products and services.
- Interpret policies and procedures to ensure compliance with banking regulations and organizational standards.
- Prepare and review documentation while maintaining confidentiality and data integrity.
- Collaborate with internal teams to resolve complex customer concerns and improve service delivery.
Senior Human Resources Manager
General Auditing Commission
Liberia
04.2023 - 07.2024
- Conducted comprehensive job analyses to evaluate duties, responsibilities, reporting relationships, and required qualifications for positions across the organization.
- Reviewed and updated job descriptions, position profiles, and organizational charts to support workforce planning and operational effectiveness.
- Evaluated existing and proposed positions and provided recommendations regarding organizational structure and position alignment.
- Conducted workforce and organizational analyses to identify staffing needs and improve efficiency.
- Performed compensation reviews and market comparisons to support equitable compensation practices.
- Researched classification, compensation, and workforce issues and prepared reports, memorandums, and recommendations for executive leadership.
- Consulted with managers and supervisors regarding position design, workforce planning, promotions, transfers, and employee relations matters.
- Led annual workforce planning and budget development activities.
- Revised and updated the Employee Handbook through policy analysis and stakeholder engagement.
- Implemented a Personnel Request Form process to improve position justification and recruitment planning.
- Established a leave management tracking system serving more than 325 employees.
- Led HR process improvement and organizational change initiatives that enhanced workforce management practices.
Human Resources & Administration Manager
Mercy Corps
Liberia
10.2018 - 03.2023
- Conducted position reviews and job analyses for technical, professional, supervisory, and managerial positions.
- Developed and maintained position descriptions and qualification requirements aligned with organizational needs.
- Partnered with leadership to evaluate workforce needs and organizational structures.
- Assisted with compensation analysis and salary structure development in collaboration with external consultants.
- Prepared workforce reports and analytical recommendations supporting staffing and organizational decisions.
- Interpreted HR policies and employment regulations and advised management on complex personnel matters.
- Supported organizational restructuring and workforce planning initiatives.
- Successfully recruited and onboarded employees across multiple programs while maintaining compliance with HR policies.
- Delivered training on performance management, organizational culture, and HR policies.
- Implemented objective assessment methods that improved fairness and consistency in hiring decisions.
- Key Accomplishments
- Achieved a 100% fill rate within 23 days while recruiting for multiple positions.
- Reduced onboarding time by 39%.
- Increased workforce productivity by 40%.
- Improved employee retention by 22%.
Recruiter (Remote Support)
Mercy Corps
Ukraine
07.2022 - 10.2022
HRM Consultant
GIZ Liberia
Liberia
04.2018 - 09.2018
HR & Administrative Coordinator
University of Massachusetts CDC Project
Liberia
02.2017 - 02.2018
Human Resources Officer
Internews (USAID Project)
Liberia
09.2015 - 01.2017
- Supported recruitment, staffing, and workforce planning activities.
- Assisted in developing and updating position descriptions and recruitment materials.
- Coordinated interviews, candidate communications, and hiring documentation.
- Prepared correspondence, reports, and memorandums related to personnel actions.
- Served as a resource to managers regarding HR policies and procedures.
- Negotiated vendor agreements that reduced operational costs.
Human Resources Manager
Population Services International (PSI)
Liberia
03.2012 - 08.2015
- Conducted job evaluations and workforce assessments to support staffing decisions.
- Developed and revised job descriptions for professional and administrative positions.
- Analyzed recruitment and workforce data to improve hiring outcomes.
- Prepared HR reports and recommendations related to staffing and organizational effectiveness.
- Supervised HR personnel and ensured compliance with HR policies and procedures.
- Collaborated with leadership to support workforce planning and organizational growth.
- Key Accomplishments
- Reduced hiring costs by 35%.
- Reduced resume review time by 64% through process improvements.
Executive Secretary / Administrative Assistant
BIVACC International
Liberia
02.2009 - 02.2012
Education
Master of Science (M.S.) - Human Resource Management
University of Salford
Manchester, United Kingdom01-2020
Bachelor of Arts (B.A.) - Sociology & Public Administration
African Methodist Episcopal University
Monrovia, Liberia01-2009
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HRIS Systems
- Workforce Analytics
- Data Reporting
- Recruitment Platforms
- Performance Management Systems
- Employee Records Management
- Policy Development & Documentation
Websites
Accomplishments
Achieved a 100% fill rate within 23 days while recruiting for multiple positions.
• Reduced onboarding time by 39%.
• Increased workforce productivity by 40%.
• Improved employee retention by 22%.
Certification
- Emerging Leadership Program Certificate, Portland University | 2022
- Project Management for Development Professional (PMD Pro), APMG International | 2020
- Executive Development in Human Resource Management Certificate, XLRI in Collaboration with SHRM | 2018
- Diploma, Human Resources Management, Liberia Institute of Public Administration (LIPA) | 2011
CORE COMPETENCIES
- Job Analysis & Position Evaluation
- Classification Review & Workforce Planning
- Organizational Assessment & Position Management
- Compensation Analysis & Salary Administration
- Human Resources Policy Interpretation
- Employee Relations & Conflict Resolution
- Recruitment, Selection & Onboarding
- Strategic Workforce Planning
- Research, Data Analysis & Report Writing
- Organizational Development & Change Management
- Performance Management Systems
- HR Compliance & Employment Regulations
- Diversity, Equity & Inclusion Initiatives
- Stakeholder Consultation & Leadership Advising
- HRIS & Human Capital Analytics
Languages
English
Timeline
Relationship Banker
Associated Bank
09.2024 - Current
Senior Human Resources Manager
General Auditing Commission
04.2023 - 07.2024
Recruiter (Remote Support)
Mercy Corps
07.2022 - 10.2022
Human Resources & Administration Manager
Mercy Corps
10.2018 - 03.2023
HRM Consultant
GIZ Liberia
04.2018 - 09.2018
HR & Administrative Coordinator
University of Massachusetts CDC Project
02.2017 - 02.2018
Human Resources Officer
Internews (USAID Project)
09.2015 - 01.2017
Human Resources Manager
Population Services International (PSI)
03.2012 - 08.2015
Executive Secretary / Administrative Assistant
BIVACC International
02.2009 - 02.2012
Bachelor of Arts (B.A.) - Sociology & Public Administration
African Methodist Episcopal University
Master of Science (M.S.) - Human Resource Management
University of Salford