Alexandra Aguirre
San Diego,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EHR, CMIS, EHR 3.0
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Family Health Center, Inc.
02.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Clinical Medical Assistant Extern
Family Health Center, Inc.
10.2023 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Increased patient satisfaction by addressing concerns promptly and professionally.
Patient Service Representative Extern
Family Health Center, Inc.
12.2021 - 02.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Associate of Arts - Medical Assisting
Laura Rodriguez Medical Institute
San Diego, CA02.2024
Associate of Arts - Health Administration
Pima Medical Institute
San Diego, CA05.2021
Skills
- Data Entry
- Patient Scheduling
- Patient-Focused Care
- HIPAA Compliance
- Customer Service
- Complex Problem-Solving
- Compassionate
- Healthcare Software Proficiency
Certification
- Certified Health Care Administration
- CMA - Certified Medical Assistant,
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Clinical Medical Assistant Extern
Family Health Center, Inc.
10.2023 - 01.2024
Patient Service Representative
Family Health Center, Inc.
02.2022 - Current
Patient Service Representative Extern
Family Health Center, Inc.
12.2021 - 02.2022
Associate of Arts - Medical Assisting
Laura Rodriguez Medical Institute
Associate of Arts - Health Administration
Pima Medical Institute
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