Alexandra Alemany
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Server
Neiman Marcus
Miami, AZ
11.2022 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used suggestive selling techniques to promote add-on sales.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
NBA Dancer
The Miami Heat
Miami, FL
07.2021 - Current
- Ability to make quick decisions on court in the presence of pressure due to an arena filled with fans.
- Communicated effectively with other dancers to ensure smooth transitions between moves.
- Analyzed audience reactions during performances to determine which parts were successful.
- Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
- Built and cultivated lasting professional relationships with other dancers, choreographers, employees, and high end cliental.
Server/Bartender
Texas Roadhouse
09.2020 - 09.2022
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cheer Coach
Idol Cheer Gym
04.2020 - 05.2022
- Created and implemented an effective training program for team members.
- Organized weekly practice sessions, competitions, and other events related to cheerleading.
- Supervised team members during practices, performances, and competitions.
- Encouraged team spirit among participants while maintaining discipline at all times.
- Communicated effectively with parents regarding student progress and upcoming activities and events.
- Collaborated with other coaches on campus in order to coordinate scheduling conflicts between teams and programs.
Cashier
Miami Grill
08.2019 - 09.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
Receptionist
Roxy Theatre Group
08.2018 - 05.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
John A. Ferguson High School
Miami, FL06.2020
Associate of Arts - Chemistry major
Miami Dade College
Miami, FLSkills
- Problem-Solving
- Customer Service
- Decision-Making
- Product and Service Promotion
- Event Coordination
- Public Speaking
Occupation
NBA Dancer/Server
Timeline
Server
Neiman Marcus
11.2022 - Current
NBA Dancer
The Miami Heat
07.2021 - Current
Server/Bartender
Texas Roadhouse
09.2020 - 09.2022
Cheer Coach
Idol Cheer Gym
04.2020 - 05.2022
Cashier
Miami Grill
08.2019 - 09.2020
Receptionist
Roxy Theatre Group
08.2018 - 05.2019
High School Diploma -
John A. Ferguson High School
Associate of Arts - Chemistry major
Miami Dade College