Alexandra Avila
Oakdale,CA
Summary
Dynamic customer service professional with a proven track record at Family Veterinary Care Of Oakdale, excelling in conflict resolution and complaint handling. Skilled in fostering client relations and enhancing customer satisfaction through active listening and empathy, resulting in increased loyalty. Committed to delivering exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Family Veterinary Care Of Oakdale
Oakdale, CA
11.2021 - Current
- Maintained up-to-date knowledge of product offerings to provide informed support.
- Managed escalated complaints, striving for resolution while ensuring customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Strong customer service, communication and organizational skills, as well as experience with veterinary software and procedures.
- passionate about animal care and committed to providing a welcoming environment for all pets and their owners.
Wait Staff Member
Fire Bar & Grill
Modesto, CA
07.2021 - 11.2021
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Managed food and beverage orders efficiently to ensure timely delivery and accuracy.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Assisted in training new wait staff on restaurant policies and service standards.
Cashier Team Lead
Home Depot
Riverbank
08.2020 - 11.2021
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained new team members on register systems and customer service best practices.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Monitored cash drawer accuracy, conducting regular audits to prevent discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Associate Of Applied Arts -
Modesto Junior College
Modesto, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Scheduling
- Order processing
Timeline
Customer Service Representative
Family Veterinary Care Of Oakdale
11.2021 - Current
Wait Staff Member
Fire Bar & Grill
07.2021 - 11.2021
Cashier Team Lead
Home Depot
08.2020 - 11.2021
Associate Of Applied Arts -
Modesto Junior College