Alexandra Ayala
Hicksville,NY
Summary
Sociable and passionate licensed esthetician eager to commence and accept new challenges in my esthetics journey. Positive mindset and approach to achieve career advancement in a professional and safe work environment. Great personnel and exceptional service is always provided leaving clients fulfilled and excited to return. Dedication and adaptivity is implemented in opportunities. Determined to develop knowledge and excel with support from mentors and coworkers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front End Coordinator
Marshalls
03.2021 - Current
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
- Managed front-end merchandising and maintenance, keeping shelves properly stocked.
- Took over cash register duties during busy periods to keep customers lines moving.
- Assisted customers by asking appropriate questions to help find needed products.
- Coached and mentored newly hired employees on tasks such as restocking and using the register system.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Spa Receptionist
Studio L.A. House Of Beauty
02.2019 - 01.2020
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
- Maintained professional tone at all times, including during peak rush hours.
- Processing and handling precise cash and credit/debit card payments.
- Maintaining reception area clean and organized
- Assisting staff in busy hours when extra help was needed.
Hostess
Greek Cove
01.2014 - 01.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials, and desserts to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Esthetician - Skin Care & Makeup
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY03.2018
Some College (No Degree) - Health Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NYHigh School Diploma -
Robert F Kennedy Community High School
Flushing, NY06.2016
Skills
- Opening and closing procedures
- Dedicated area maintenance
- Verbal and written communication
- Telephone etiquette
- Organization and cleanliness
- Customer assistance
- Staff mentoring
- Staff Supervision
- Sales Strategies
- Merchandise Promotion and Display
- Training
- Facials & Makeup
- Quick Adaptation / Learner
- Time Management
Certification
NY Esthetician License
Makeup
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front End Coordinator
Marshalls
03.2021 - Current
Spa Receptionist
Studio L.A. House Of Beauty
02.2019 - 01.2020
Hostess
Greek Cove
01.2014 - 01.2017
Esthetician - Skin Care & Makeup
Christine Valmy International School For Esthetics, Skin Care & Makeup
Some College (No Degree) - Health Sciences
Queensborough Community College of The City University of New York
High School Diploma -
Robert F Kennedy Community High School
NY Esthetician License
Makeup
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